[cisco-voip] MWI Request Pending ON

Wed Apr 8 09:16:53 EDT 2009

Reboot of the CallManager cluster fixed everything.

Thanks for all the input.

Steven

On Tue, Apr 7, 2009 at 7:35 PM, Curtis, Adam <ACurtis at pizzagalli.com> wrote:
> It should still work as a temporary fix.
> ________________________________________
> From: Steven Sarte [steven.sarte at gmail.com]
> Sent: Tuesday, April 07, 2009 4:38 PM
> To: Curtis, Adam
> Cc: Pat Hayes; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] MWI Request Pending ON
>
> On my other cluster 4.1 and Unity 4.0 I was able to dial the MWI
> numbers to turn on and off the light.  Is this still possible on CM
> 6.1 and Unity 5.0?  I have decideded to reboot the CallManager
> tomorrow morning.  If that doesn't work time to give TAC a call.
>
> Thanks,
> Steven
>
> On Tue, Apr 7, 2009 at 3:24 PM, Curtis, Adam <ACurtis at pizzagalli.com> wrote:
>> We had this happen two weeks ago, and we resolved it by:
>> 1) Going into the Unity Diagnostic tools and using DOHPropTest
>> 2) Opening MailUsers-> kstallcop-> AVP_SWITCH_ID and making sure the value for that user matches the Integration ID in the Telephone Integration Manager-> Properties for the Unity Server
>> 3) Once those two IDs match we did a full resync and everything worked again.
>>
>> Adam Curtis
>> Pizzagalli Construction Company
>> IT Support Technician
>> (802) 651-1319
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Steven Sarte
>> Sent: Tuesday, April 07, 2009 3:17 PM
>> To: Pat Hayes
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] MWI Request Pending ON
>>
>> CallManager 6.1 Unity 5.0
>>
>> Unity states it's on ON.
>>
>> Checked CSS, no issue.
>>
>> As for Event Viewer I do see this, which is still happening for two users.
>>
>> Event Type:     Warning
>> Event Source:   CiscoUnity_Notifier
>> Event Category: Run
>> Event ID:       1008
>> Date:           2/18/2009
>> Time:           4:04:19 PM
>> User:           N/A
>> Computer:       SWUNITY01P
>> Description:
>> Received message event eNOTIFYQ_ACTION_MSG_NEW [2] on NotifyQ for user
>> cn=kstallcop,cn=Recipients,OU=YORK,O=York Insurance Services Group who
>> is not monitored.  No MWI or notifications will occur for this user.
>> To correct, perform a resync of all mailusers with UTIM: go to the
>> Properties tab of your integration and press the Resynchronize button.
>>
>> Thanks,
>> Steven
>>
>> On Tue, Apr 7, 2009 at 2:18 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>> Ok but, that's time stamped yesterday. I was asking if any events were
>>> thrown within a minute or two of you forcing a resync on a user. In
>>> any case, you said you have traces that show Unity dialing out the
>>> MWI, so that rules out a lot.
>>>
>>> That really comes down to a ccm config problem. You said you checked
>>> CSSs, but it is probably time to go back. Specifically, you need to
>>> verify that:
>>>
>>> 1. Unity voicemail ports have a CSS that contains the partition of the
>>> MWI on/off code
>>> 2. The MWI on/off code has a CSS that contains the partition of
>>> whatever phones you are trying to light.
>>>
>>> If you have to make any changes, you'll need to restart Unity to get
>>> the ports to re-register. If that doesn't get you anywhere, probably
>>> time to open a TAC case.
>>>
>>> On Tue, Apr 7, 2009 at 1:18 PM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>> This was the error which is now fixed because of ACL's were blocking
>>>> access to the domain controller.
>>>>
>>>> Event Type:     Warning
>>>> Event Source:   CiscoUnity_DSAD
>>>> Event Category: Warning
>>>> Event ID:       1017
>>>> Date:           4/6/2009
>>>> Time:           1:17:52 PM
>>>> User:           N/A
>>>> Computer:       UNITY01P
>>>> Description:
>>>> The Cisco Unity service that monitors Active Directory (AvDSAD) is
>>>> skipping a synchronization cycle because it failed to connect to
>>>> domain controller XXXXXXXSDC1.york-claims.com. Ensure that the server
>>>> is accessible and is configured as a domain controller, and that no
>>>> DNS issues exist. The service has failed to connect to this domain
>>>> controller for 14 consecutive synchronization cycle(s). After 15
>>>> consecutive failed connection(s), The Cisco Unity service that
>>>> monitors Active Directory (AvDSAD) will attempt to connect to a
>>>> different domain controller.
>>>>
>>>> Diagnostic Info:
>>>>
>>>> Domain Controller: XXXXXXXDC1.york-claims.com
>>>> Binding String: LDAP://XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE
>>>> Error Code: ERROR_DS_UNAVAILABLE
>>>> Description: The directory service is unavailable.
>>>>
>>>> I do have traces from CM and I see that Unity does contact callmanager
>>>> to set the MWI.
>>>>
>>>> Thanks,
>>>> Steven
>>>>
>>>> On Tue, Apr 7, 2009 at 12:05 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>>>> What did you find in the application event log? Hit the manual
>>>>> refresh, wait a minute or two, and see what warnings or errors were
>>>>> generated.
>>>>>
>>>>> On Tue, Apr 7, 2009 at 11:04 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>> We did have this issue with the Unity box not able to communicate to
>>>>>> the Active Directory because of ACL's which our security group
>>>>>> implemented but we took care of that.
>>>>>>
>>>>>> I deleted a user from Unity and recreated the account still didn't work.
>>>>>>
>>>>>> Thanks,
>>>>>> Steven
>>>>>>
>>>>>> On Tue, Apr 7, 2009 at 10:12 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>>>>>> Always a good idea to start in the application log and look for
>>>>>>> warnings or errors. There are a few possible causes for this condition
>>>>>>> and most/all of them throw a vaguely useful event.
>>>>>>>
>>>>>>> On Tue, Apr 7, 2009 at 9:44 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>>>> I have an update on this, Indicator Lamps states ON in Unity but no
>>>>>>>> light on the phone.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Steven Sarte
>>>>>>>>
>>>>>>>> On Tue, Apr 7, 2009 at 9:38 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>>>>> I'm having this situation for a new site we just brought up the MWI
>>>>>>>>> lights aren't working.  In Unity it just states MWI Request is pending
>>>>>>>>> ON.  Tripled checked CSS, not the issue.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Steven Sarte
>>>>>>>>>
>>>>>>>> _______________________________________________
>>>>>>>> cisco-voip mailing list
>>>>>>>> cisco-voip at puck.nether.net
>>>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
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