[cisco-voip] Cisco CCM 6.1.2 attendant console password issue

[Ryan Ratliff]

There is no Jtapi anything on the desktop client, only the user  
credentials you set in the AC area of CCMAdmin.

-Ryan

On Apr 7, 2009, at 9:58 PM, FrogOnDSCP46EF wrote:

So on AC - do we need to put JTAPI user details in AC desktop?
I though that when we install AC desktop, default Jtapi user/pass :  
ac/1234 gets installed automatically.
then a second password is required for loggin in (created in AC area  
of CCM) from console.

On Wed, Apr 8, 2009 at 1:10 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
Inline...

Basically you are confusing the two user types.  One is for AC  
clients connecting to the ACServer service.  The application user is  
used by the ACServer process to connect to CTI.   The two are not  
related in any way, shape, or form.

-Ryan

On Apr 7, 2009, at 10:51 AM, FrogOnDSCP46EF wrote:

Thanks Ryan. Answers are embedded below:

On Tue, Apr 7, 2009 at 12:15 AM, Ryan Ratliff <rratliff at cisco.com>  
wrote:
Are you setting an AC user via Application->Cisco Unified CM  
Attendant Console?

YES - that correct
RR> Then that is completely unrelated to the jtapi username the  
ACServer process uses to communicate with CTI.

That is for the username/password that the PC clients use to login,  
not that the service itself uses.

Yes, if I change that "AC" user password to something like "password"  
- Console operator can't login. However if I set that password to  
12345 then no issues - Aconsole user can login.
RR>When you change the password make sure the operator is using the  
new password.

The default password of 12345 is for the AC jtapi user (application  
user).  AC actually reads this password from the database at service  
start so you can set it to be whatever you want and it should just work.

That means AC jtapi user in Application User section must be  
identical to the  one configured in ->Cisco Unified CM Acon> AC user?
RR>The two are completely unrelated.  One is for clients connecting  
to ACServer.  The other is for ACServer to connect to CTI via Jtapi.

Then is the application user moved from traditional (CCM4x days) \etc 
\ACServer.property> JTAPI_PASSWORD = passowrd ?<-Hash value of  
acenc.exe <password> ?
RR>The password is saved as a hash in the ApplicationUser table and  
ACServer decodes it from there.  It reads the password directly from  
the db at service startup so in theory it can never be out of sync.


-Ryan


On Apr 4, 2009, at 10:57 PM, FrogOnDSCP46EF wrote:

I have just installed AC on user PC from CCM612 plugin.
Everything works but the AC password I have in CCM won't work. But  
when I put default password i.e. 12345 AC it works :)

username:ac pass:12345 works. (i had to change AC user pass to 12345  
in CCM)

username:ac pass:password (set in ccm under ac section) doepsn't work.

Can anyone explain why its working on default password but not other  
than default?



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Smile, you'll save someone else's day!
Frog