[cisco-voip] Cisco CCM 6.1.2 attendant console password issue

[FrogOnDSCP46EF]

Many thanks Ryan.


On Wed, Apr 8, 2009 at 11:32 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> There is no Jtapi anything on the desktop client, only the user credentials
> you set in the AC area of CCMAdmin.
>
> -Ryan
>
>
> On Apr 7, 2009, at 9:58 PM, FrogOnDSCP46EF wrote:
>
> So on AC - do we need to put JTAPI user details in AC desktop?
> I though that when we install AC desktop, default Jtapi user/pass : ac/1234
> gets installed automatically.
> then a second password is required for loggin in (created in AC area of
> CCM) from console.
>
> On Wed, Apr 8, 2009 at 1:10 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Inline...
>
> Basically you are confusing the two user types.  One is for AC clients
> connecting to the ACServer service.  The application user is used by the
> ACServer process to connect to CTI.   The two are not related in any way,
> shape, or form.
>
> -Ryan
>
> On Apr 7, 2009, at 10:51 AM, FrogOnDSCP46EF wrote:
>
> Thanks Ryan. Answers are embedded below:
>
> On Tue, Apr 7, 2009 at 12:15 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Are you setting an AC user via Application->Cisco Unified CM Attendant
> Console?
>
> YES - that correct
> RR> Then that is completely unrelated to the jtapi username the ACServer
> process uses to communicate with CTI.
>
> That is for the username/password that the PC clients use to login, not
> that the service itself uses.
>
> Yes, if I change that "AC" user password to something like "password" -
> Console operator can't login. However if I set that password to 12345 then
> no issues - Aconsole user can login.
> RR>When you change the password make sure the operator is using the new
> password.
>
> The default password of 12345 is for the AC jtapi user (application user).
>  AC actually reads this password from the database at service start so you
> can set it to be whatever you want and it should just work.
>
> That means AC jtapi user in Application User section must be identical to
> the  one configured in ->Cisco Unified CM Acon> AC user?
> RR>The two are completely unrelated.  One is for clients connecting to
> ACServer.  The other is for ACServer to connect to CTI via Jtapi.
>
> Then is the application user moved from traditional (CCM4x days)
> \etc\ACServer.property> JTAPI_PASSWORD = passowrd ?<-Hash value of acenc.exe
> <password> ?
> RR>The password is saved as a hash in the ApplicationUser table and
> ACServer decodes it from there.  It reads the password directly from the db
> at service startup so in theory it can never be out of sync.
>
>
> -Ryan
>
>
> On Apr 4, 2009, at 10:57 PM, FrogOnDSCP46EF wrote:
>
> I have just installed AC on user PC from CCM612 plugin.
> Everything works but the AC password I have in CCM won't work. But when I
> put default password i.e. 12345 AC it works :)
>
> username:ac pass:12345 works. (i had to change AC user pass to 12345 in
> CCM)
>
> username:ac pass:password (set in ccm under ac section) doepsn't work.
>
> Can anyone explain why its working on default password but not other than
> default?
>
>
>
> --
> Smile, you'll save someone else's day!
> Frog
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>
>
>
> --
> Smile, you'll save someone else's day!
> Frog
>
>
>
>
> --
> Smile, you'll save someone else's day!
> Frog
>
>


-- 
Smile, you'll save someone else's day!
Frog
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