[cisco-voip] Database communication error in Presence 7.0

[Wes Sisk]

a cisco db is stopped.

this usually happens when one attempts to change the hostname or ip 
address of the server and does not follow proper steps.  have you made 
any such changes recently?

ssh to the CLI to obtain informix logs that should provide insight:
file get activelog cm/log/informix/*

/wes

On Friday, April 10, 2009 8:58:30 AM, phani kumar kanuri 
<phanivoip at gmail.com> wrote:
> I am sure that i am using the right login and password , I am seeing 
> many services shows stopping and some shows component not found ,could 
> not able to bring up the services . I could able to login to OS Admin 
> but not the Presence Application.
>
> Any way that i can make it work other than reinstall?
>
> admin:utils service list
>
> Requesting service status, please wait...
> System SSH [STARTED]
> Cluster Manager [STARTED]
> Service Manager is running
> Getting list of all services
> >> Return code = 0
> A Cisco DB[STOPPED]  Component is not running
> A Cisco DB Replicator[STARTED]
> Cisco AMC Service[STARTED]
> Cisco AXL Web Service[STOPPING]
> Cisco CDP[STARTED]
> Cisco CDP Agent[STARTED]
> Cisco CallManager Admin[STOPPING]
> Cisco CallManager Serviceability[STOPPING]
> Cisco CallManager Serviceability RTMT[STOPPING]
> Cisco Certificate Expiry Monitor[STARTED]
> Cisco DRF Local[STARTED]
> Cisco DRF Master[STARTED]
> Cisco Database Layer Monitor[STARTED]
> Cisco License Manager[STARTED]
> Cisco Log Partition Monitoring Tool[STARTED]
> Cisco RIS Data Collector[STARTED]
> Cisco RTMT Reporter Servlet[STOPPING]
> Cisco Syslog Agent[STARTED]
> Cisco Tomcat[STOPPED]  Component is not running
> Cisco Tomcat Stats Servlet[STOPPING]
> Cisco Trace Collection Service[STARTED]
> Cisco Trace Collection Servlet[STOPPING]
> Cisco UP Client Profile Agent[STOPPING]
> Cisco UP Config Agent[STOPPED]  Component is not running
> Cisco UP Intercluster Sync Agent[STARTED]
> Cisco UP OAM Agent[STARTED]
> Cisco UP Presence Engine[STOPPED]  Component is not running
> Cisco UP Presence Engine Database[STARTED]
> Cisco UP SIP Proxy[STARTED]
> Cisco UP Sync Agent[STOPPED]  Component is not running
> Host Resources Agent[STARTED]
> MIB2 Agent[STARTED]
> Native Agent Adapter[STARTED]
> SNMP Master Agent[STOPPED]  Component is not running
> SOAP -Log Collection APIs[STARTED]
> SOAP -Performance Monitoring APIs[STARTED]
> SOAP -Real-Time Service APIs[STARTED]
> System Application Agent[STARTED]
> Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated
> Cisco Serviceability Reporter[STOPPED]  Service Not Activated
> Service Manager is running
> Getting list of all services
> Service Manager is currently busy, please try again in a few minutes
>
>
> Thanks,
> Phani
>
>
> On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel at cisco.com 
> <mailto:afrankel at cisco.com>> wrote:
>
>     Might also see this error if the DB is not started.  Try 'utils
>     service
>     list' from the CLI.
>
>     This can occur if the proper steps were not followed in changing
>     the host
>     name or IP.
>
>
>     Adam
>
>
>     -----Original Message-----
>     From: cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>
>     [mailto:cisco-voip-bounces at puck.nether.net
>     <mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Peter Slow
>     Sent: Wednesday, April 08, 2009 4:00 PM
>     To: phani kumar kanuri
>     Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     Subject: Re: [cisco-voip] Database communication error in Presence 7.0
>
>     i think that's one of the things you will see, actually, if you try to
>     log in using the wrong username/password. I have seen the same sort of
>     thing on CUCM.
>
>     -Peter
>
>     On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri
>     <phanivoip at gmail.com <mailto:phanivoip at gmail.com>>
>     wrote:
>     > Hi All,
>     >
>     > I have changed the Host name to IP address in the Presence 7.0.
>     Once i
>     > rebooted i could not able to loin to GUI .I see an "Database
>     communication
>     > error". Can any one help me the possible ways to fix this.
>     >
>     > Thanks,
>     > Phani Kumar
>     >
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