[cisco-voip] Database communication error in Presence 7.0

[Ryan Ratliff]

A Cisco DB[STOPPED]  Component is not running

That's your problem.

Most of the time this means the IP address referenced in the database  
does not match the IP address of the server.
Can you try running 'run sql select * from processnode'?   The IP  
address returned needs to match that of the server.

-Ryan

On Apr 10, 2009, at 8:58 AM, phani kumar kanuri wrote:

I am sure that i am using the right login and password , I am seeing  
many services shows stopping and some shows component not  
found ,could not able to bring up the services . I could able to  
login to OS Admin but not the Presence Application.

Any way that i can make it work other than reinstall?

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
 >> Return code = 0
A Cisco DB[STOPPED]  Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STOPPING]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Admin[STOPPING]
Cisco CallManager Serviceability[STOPPING]
Cisco CallManager Serviceability RTMT[STOPPING]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STOPPING]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STOPPED]  Component is not running
Cisco Tomcat Stats Servlet[STOPPING]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STOPPING]
Cisco UP Client Profile Agent[STOPPING]
Cisco UP Config Agent[STOPPED]  Component is not running
Cisco UP Intercluster Sync Agent[STARTED]
Cisco UP OAM Agent[STARTED]
Cisco UP Presence Engine[STOPPED]  Component is not running
Cisco UP Presence Engine Database[STARTED]
Cisco UP SIP Proxy[STARTED]
Cisco UP Sync Agent[STOPPED]  Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STOPPED]  Component is not running
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED]  Service Not Activated
Cisco Serviceability Reporter[STOPPED]  Service Not Activated
Service Manager is running
Getting list of all services
Service Manager is currently busy, please try again in a few minutes


Thanks,
Phani


On Wed, Apr 8, 2009 at 4:54 PM, Adam Frankel <afrankel at cisco.com> wrote:
Might also see this error if the DB is not started.  Try 'utils service
list' from the CLI.

This can occur if the proper steps were not followed in changing the  
host
name or IP.


Adam


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Peter Slow
Sent: Wednesday, April 08, 2009 4:00 PM
To: phani kumar kanuri
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Database communication error in Presence 7.0

i think that's one of the things you will see, actually, if you try to
log in using the wrong username/password. I have seen the same sort of
thing on CUCM.

-Peter

On Wed, Apr 8, 2009 at 9:55 AM, phani kumar kanuri <phanivoip at gmail.com>
wrote:
 > Hi All,
 >
 > I have changed the Host name to IP address in the Presence 7.0.  
Once i
 > rebooted i could not able to loin to GUI .I see an "Database  
communication
 > error". Can any one help me the possible ways to fix this.
 >
 > Thanks,
 > Phani Kumar
 >
 > _______________________________________________
 > cisco-voip mailing list
 > cisco-voip at puck.nether.net
 > https://puck.nether.net/mailman/listinfo/cisco-voip
 >
 >
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip