[cisco-voip] silly calling number question !!!

[Djokic Sinisa]

hi ryan..

 

well, i'm pretty shure that redirect is using CTI ports CSS, beacuse before
our intervention call did get through different route list and different
gateway..

after changing css on cti ports( from IVR 4.0 admin page of corse ) and not
the ip phones, the call is redirected through another routelist and another
gateway..

so, we're defintelly hitting the right route list otherwise we would go out
through different gateway..

 

 

that's what's bothering me, beacuse i don't have idea where to look at..

 

 

thanx..

 

 

regards..

 

 

Sinisa Djokic 

System Engineer

CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

 

MDS Informaticki inzenjering

Bul. Arsenija Carnojevica 170

11070 Novi Beograd, Serbia

Tel: +381 11 2015 200, 2015 273

Fax: +381 11 3194 954

www.mds.rs

sdjokic at mds.rs

      

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Friday, April 10, 2009 3:10 PM
To: Djokic Sinisa
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] silly calling number question !!!

 

Actually depending on the config of your IVR the redirect may be  

using the calling party's CSS and not the CTI port.

 

Either way the calling party transform mask and calling party  

selection should definitely allow you to set the calling party number  

for the outbound call.  I would double check the pss of the redirect  

call in the ccm traces to make sure it matches the CSS of the CTI  

device and not the incoming gateway.  This may be causing the  

outbound call to hit a different route pattern than you are expecting.

 

-Ryan

 

On Apr 10, 2009, at 8:35 AM, Djokic Sinisa wrote:

 

hi group..

 

 

 

 

 

as stated, silly calling number question..

 

 

 

we have CUCM&IVR..

 

 

 

 

 

cti ports and rp have calling search space which points to specific  

route-pattern and specific route list..

 

the route list points to our h.323 gw terminating PRI..

 

 

 

 

 

so, scenario is as follows:

 

 

 

outside caller calls and IVR RP number ( visible from outside ), in  

some phase of IVR script it redirects the call to external cell phone  

number..

 

the call is obviously routed according to css on the cti ports..

 

it goes out through PRI as we wanted..

 

cell phone users gets the call and it is fine..

 

BUT..

 

the problem is we cannot manilulate calling id which is presented to  

the cell phone user..

 

 

 

 

 

if we try to test it with internal ip phone calling the IVR and then  

getting redirecting to the cell phone user, then calling id is  

external phone number mask of that ip phone ( although we have  

different calling party mask in route list )..

 

if PSTN caller calls IVR and gets redirected to cell phone user, then  

calling id is leading number of PRI ( although we have different  

calling party mask in route list )..

 

 

 

so, we cannot set calling id number to be the number we whish ( it is  

the number from our PRI range ) in CUCM 4.1..

 

 

 

facts:

 

 

 

 

 

1. on the route list which is used in this case, we have calling  

number mask configured to be number we whish..

 

2. on the cti ports and cti route points we have configured external  

phone number mask we whish to be presented to cell phone ( although  

it looks like it doesn't matter )

 

3. we played with calling party selection under h.323 gw settings in  

CUCM

 

4. finally we did what we wanted using simple voice translation rules  

on our h.323 IOS but that's not the solution with which we're satisfied

 

 

 

any thoughts?..

 

maybe some service paramter or something?..

 

 

 

 

 

 

 

how can we achieve this in CUCM..

 

 

 

 

 

thanx..

 

 

 

 

 

regards..

 

 

 

Sinisa Djokic

 

System Engineer

CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

 

 

 

<image001.gif>

 

 

 

MDS Informaticki inzenjering

Bul. Arsenija Carnojevica 170

11070 Novi Beograd, Serbia

Tel: +381 11 2015 200, 2015 273

Fax: +381 11 3194 954

www.mds.rs

sdjokic at mds.rs

 

 

 

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