[cisco-voip] CUCMBE: Call Queue/B-ACD

[Pat Hayes]

You can queue calls with Unity or Unity Connection, but it is very
basic. You can't control how many callers are in queue and every 30 or
60 seconds, the caller will be asked "do you want to leave a message
for...". As I recall, they have to press 1 to continue to hold, or
they get booted to opening greeting.

On Thu, Apr 9, 2009 at 5:21 AM, Alfred Thyri <alfred.thyri at gmail.com> wrote:
> Hello,
>
> I have a question regarding a CUCMBE solution.
> Requirement is:
> a call queue, where the caller hears music until someone picks the call.
> If more the 3 callers calls this pilot, the caller should here a greating
> (ex:"we are busy, please call later") and than the call disconnects.
>
> Can this scenario be built with Unity Connection?
> Is B-ACD in combination with CUCM a possible option, or is a CME system
> needed for B-ACD?
>
> Since this will be a rather small installation, UCCX is not an option.
>
>
> regards,
> Alfred.
>
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