[cisco-voip] prefix access code 0 in ccm service parameter upsetting unity VM

[Voice Noob]

Has there been any new service parameter change to allow Prefix of an access
code for calls coming from the phone directory? I cannot prefix 91 in the
caller-id from the gateway because of our CRM integration. I want to prefix
91 when a user dials from the missed call log. I am looking for something
similar to application dial rules with CUPC. In fact it works fine from CUPC
because I prefixing 91 when I call out from it but some users still want to
use the hard phone. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Friday, April 17, 2009 12:50 PM
To: FrogOnDSCP46EF
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] prefix access code 0 in ccm service parameter
upsetting unity VM

 

In 7.x those parameters were split out by protocol type so you could select
to prefix on SCCP, h323, SIP, and MGCP indepenendently.  However, both
phones and unity use SCCP.

one possible creative solution would be to use SCCP to register phones but
use SIP to register unity (or vise versa).  Then you could use the protocol
specific parameters to get the desired behavior.

/Wes

On Friday, April 17, 2009 12:32:04 PM, FrogOnDSCP46EF
<mailto:ciscoboy2006 at gmail.com> <ciscoboy2006 at gmail.com> wrote:



I have got a production ccm-v6 and when I prefix 0 for missed calls in ccm
service parameter it works fine. the phones are able to prepend '0'/access
code and dial missed call directly.
The problem is when call coming from PSTN to a DN and DN doesn't answer then
it goes to VM - that also work but the problem is when the DN checks
voicemail - the Cisco lady speaks out "Message received from "0"+8 digit
local number blah".
Is there in Unity or Unity connection some parameter which makes cisco lady
to speak only 8 digit ANI and not the prepended '0' (ccm service parameter)?

I have found this a normal behaviour but just want to know if there is any
option to fix this.
i've tried putting ANI xxxxxxxx on Hunt pilot but it is not accepteble
solution as there are mobile 10 digit and national 11 digits numbers too.

however, if i remove my pstn access code from ccm service parameter and then
pstn user calls to a DN >goes to VM > then it's all working as expected
(e.g. cisco lady only speaks out 8 digit local DN).

any idea?

-- 
Smile, you'll save someone else's day!
Frog



 



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