[cisco-voip] TAC response time?

[Matt Slaga (US)]

Best thing to do is call in the morning and ask for the case to be
re-queued.  Chances are, your case was picked up from another time zone
and won't be looked at until they get in.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew
Loraditch
Sent: Tuesday, April 28, 2009 9:16 AM
To: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] TAC response time?

 

Depends on who you get, what department, etc, but not abnormal in my
experience

 

 

Matthew Loraditch
1965 Greenspring Drive

Timonium, MD 21093 
support at heliontechnologies.com <mailto:support at heliontechnologies.com> 
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
<http://www.heliontechnologies.com>  
Support Issue? Email support at heliontechnologies.com
<mailto:support at heliontechnologies.com>  for fast assistance!

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Tuesday, April 28, 2009 9:11 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] TAC response time?

 

Greetings,

 

I opened my first TAC case (that didn't involve faulty equipment) last
week on Thursday.  I did get a call back on Thurs after I had left work
for the day.  I returned the call the next morning and left a VM.  I've
called (and left VM) and emailed a few more times since, but I've
received no further response as yet.

 

Is this to be expected on Sev 3 case?

 

Thanks

jeff

 

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