[cisco-voip] TAC response time?

[Matthew Loraditch]

Depends on who you get, what department, etc, but not abnormal in my experience


Matthew Loraditch
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Tuesday, April 28, 2009 9:11 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] TAC response time?

Greetings,

I opened my first TAC case (that didn't involve faulty equipment) last week on Thursday.  I did get a call back on Thurs after I had left work for the day.  I returned the call the next morning and left a VM.  I've called (and left VM) and emailed a few more times since, but I've received no further response as yet.

Is this to be expected on Sev 3 case?

Thanks
jeff

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