[cisco-voip] TAC response time?

[Jeff Ruttman]

Greetings,

 

I opened my first TAC case (that didn't involve faulty equipment) last
week on Thursday.  I did get a call back on Thurs after I had left work
for the day.  I returned the call the next morning and left a VM.  I've
called (and left VM) and emailed a few more times since, but I've
received no further response as yet.

 

Is this to be expected on Sev 3 case?

 

Thanks

jeff

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