[cisco-voip] CCX - seats

[Matthew Saskin]

Unfortunately, its a battle that can't be won to my knowledge.  Agents
are agents, end of story.

-matt


On 4/28/09, Sam Hall <SamHall at wiseman-dairies.co.uk> wrote:
> Hi
>
> We have a 10 seat CCX v5.0.2 setup with around 16 agents.  Over
> subscription to application (A) is never usually a problem as a maximum of
> 10 agents are logged in at one time, though this could change without us
> knowing - emergency for example - but still this app is not that
> important.
>
> Recently we have been asked to accomodate a new application (B) with
> another 10 seats/agents, which we need to buy 1-1 licensing for as all
> agents are going to be logged at the same time.
>
> If (A) grows without us knowing and has 12 agents logged in before the 10
> for (B) log in = over subscription/denied, this cant happen, we need to
> have 10 licences for (B) at all times.
>
> Simple answer is to buy enough licences but is there a cheeky way to
> allocate 10 licences to (B) at all times so (A) can never "steal" (B)'s
> licences? or is it a battle that cant be won?
>
> Also is there a way to set up an alert / search from application log to
> see if licencing has been breached before?  i.e event ID?
>
> Thanks
>
> Sam
> ----
> Sam Hall
> Robert Wiseman & Sons
> Ext: 6655
> Tel: +44 (0)1355 270655
> samhall at wiseman-dairies.co.uk
> www.wiseman-dairies.co.uk
> 159 Glasgow Road, East Kilbride, Glasgow, G74 4PA