[cisco-voip] Faxing cuts off halfway through

[Matt Slaga (US)]

Trying disabling G3 on one of the problematic fax machines and see if
that makes a difference.

 

From: Curtis, Adam [mailto:ACurtis at pizzagalli.com] 
Sent: Tuesday, April 28, 2009 9:35 AM
To: Matt Slaga (US); cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Faxing cuts off halfway through

 

This gateway is configured to use G711 only and our fax machines are
configured to use G3. I should qualify that everything was working fine
for the past 9 months and come Monday things are no longer working. I
have swapped out the fax machines and they are all doing the same thing.

 

Adam Curtis

Pizzagalli Construction Company

IT Support Technician

(802) 651-1319

 

From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Tuesday, April 28, 2009 9:31 AM
To: Curtis, Adam; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Faxing cuts off halfway through

 

Are you attempting to fax over G729?  Is your fax machine configured to
use G3?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curtis, Adam
Sent: Tuesday, April 28, 2009 9:27 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Faxing cuts off halfway through

 

On Monday we started to run into an issue where faxes would start to
come in but then cut off halfway through. The same person can fax us a
document three times and two of those will cut off while the third one
finishes. Has anyone else run into this issue or have an idea of what
might be causing it? Our current setup is below, any help is
appreciated!

Thanks.

 

Cisco Call Manager 7.0(2)

Incoming T1 to Cisco MGCP FXS Port on the gateway

Fax is registered with Cisco Unified Communications Manager

 

 

Adam Curtis

Pizzagalli Construction Company

IT Support Technician

(802) 651-1319

 

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