[cisco-voip] TAC response time?

[Robert Kulagowski]

> ----- Original Message -----
> From: "Adam Frankel" <afrankel at cisco.com>
> To: "Paul" <asobihoudai at yahoo.com>, "Scott Voll" <svoll.voip at gmail.com>,
> "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Cc: "Matt Slaga (US)" <Matt.Slaga at us.didata.com>,
> cisco-voip at puck.nether.net, "Matthew Loraditch"
> <MLoraditch at heliontechnologies.com>
> Sent: Tuesday, April 28, 2009 12:38:23 PM GMT -05:00 US/Canada Eastern
> Subject: RE: [cisco-voip] TAC response time?
>
> The TAC Engineer you are working with should have his or her office hours in
> the email signature.  If they are not, feel free to ask the engineer to have
> the SR dispatched to a timezone closer to you if you feel that the times are
> too far off, he/she will generally be happy to update the case notes with
> current Problem Description and Action Plan and dispatch the case to an
> engineer closer to your time zone.
>
> Adam Frankel
> Customer Support Engineer
> Unfied Communications Infrastructure
^^^^^^^^^  Oops!

> [Phone Number] 9am-5pm EDT (GMT -4)
>
On Tue, Apr 28, 2009 at 12:23 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
> Yes, I have to admit, that has been a great change in the .sigs of TAC
> engineers.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt

It's meta humor!

:)