[cisco-voip] Outgoing Caller ID, My Router, Telco's PRI

[Fuermann, Jason]

Definitely an ATT problem if you see it in q391. I know ATT charges us extra to let us present our DID's. On a side note, good luck getting ATT to believe you. We deal with them all the time and it's constantly "you need to check the programming on your side" as if we hadn't already done that and told them.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Tuesday, August 11, 2009 9:45 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Outgoing Caller ID, My Router, Telco's PRI

Greetings,

If, when doing a "debug isdn q391" on my voice router, I see the Calling Party presenting 10 digits to the PRI, then what else on my side of the Caller ID equation might I alter to have those 10 digits show up on the Called Party's phone?

As it stands now, the Called Party sees the number assigned to the PRI itself and not the external mask configured on the phone, not the 10 digits I see being presented to the PRI via the debug.

Other points of interest:

We have 2 other PRIs from AT&T, and I see the same 10 digits presented to those 2 other PRIs, and those numbers DO show up on the Called Party's phone.

When I send a call out through the problem PRI and call an AT&T cell phone, I DO SEE the proper caller id on the Called Party phone, but I do NOT when I call, say a Sprint phone or a Verizon phone.

AT&T's response to my questions on the problem PRI:
We would pass the T16OX number for caller id. It is up to the customer to program their equipment with the DID number they want to display. I would have him check with his vendor on his programming. I don't know what else to suggest to him.
So anything I can try?  Push back on AT&T?
Thanks, jeff

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