[cisco-voip] CUCIMOC Issues

[Turpin, Mark]

Tim,

 

It sounds like you got to the registry settings and updated that or you
wouldn't be able to use the desktop phone (CTI control).   Might just
want to double-check to make sure you got all of them though. 

 

A few questions -

 

Do you have your CSF phone associated to your user?  

 

What's shown when you click on server health?  Do you see connected or
another state?

 

When you right click your contact in MOC, do you see phone numbers for
them?

 

Do you have app dial rules configured?

 

--

MARK TURPIN  |  SE  |  CCIE 21649 |  Insight Networking |
www.insight.com

Single Number Reach: +1-314-656-2315  mark.turpin at insight.com
<mailto:mark.turpin at insight.com>  

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Fulton
Sent: Tuesday, August 11, 2009 10:50 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCIMOC Issues

 

I begin working with CUCIMOC today and have a few issues which I hope
someone can shed some light.  Our enviroment is UCM is 7.0.2.21900-10
and I have the CSF enabled along with one device configured (me).  After
installing the desktop client successfully, I have the following issues:

 

1.  No dialing enabled for the Softphone.  Integeration with the desktop
phone works.

2.  No telephone numbers are being passed to CUCIMOC when you drag a MOC
contact to the dial icon. Error Message - No phone number is assoicated
with this contact - This only occurs with associates in AD.  

 

 

Any assistance is appreciated.

 

Tim in Tennessee

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