[cisco-voip] 911 Calling Help

[Robert Kulagowski]

Jacquie Manick wrote:
> We currently have two route patterns to route 911 calls.  9.911 & 911 
> (in case people forget to dial the 9).  We are experiencing too many 
> users dialing 911 when trying to dial LD and routing out the 911 
> pattern,  then get calls from emergency services to our main #/security 
> personnel to verify if emergency at our location or not. 
> 
> ·       I am wondering how I could route all the 911 (usually mistake) 
> calls to my 24 x 7 on-site security personnel extension rather than 
> off-site?  I would still leave the 9.911 routing as is to off-site/gateway.
> 
> ·       The second issue I have is that when I do try to track the 911 
> misdial calls in CDR to see who the offenders are, they are no where to 
> be found?
> 
> Avaya had a feature that would notify a designated extension when calls 
> would be placed to an “alert” flagged route pattern, if that could be 
> duplicated it would be helpful
> 
> Any suggestions or workarounds would be appreciated.

We ended up changing our "outside call" code to "8".