[cisco-voip] 911 Calling Help

[Andrew Dorsett]

Good point, I hadn't thought about that.  But it would only impact those
that dial 911 instead of 9911.  One good thing about Emergency Responder is
it even alerts local Security on the hang-ups.
Andrew


On Fri, Aug 21, 2009 at 8:34 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> Be aware this introduces a point of failure in the processing of 911 calls.
> If Unity is down, 911 fails unless you have a backup.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Andrew Dorsett" <vtadorsett at gmail.com>
> To: "Jacquie Manick" <Jacquie.Manick at polarisind.com>
> Cc: cisco-voip at puck.nether.net
> Sent: Friday, August 21, 2009 5:44:51 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] 911 Calling Help
>
> If you have Unity or some other system capable of a call handler, just
> forward 911 calls to a call handler which simply plays a very brief message
> informing the caller to "Please hang up and dial 9 911"  The added 10
> seconds of hearing that prompt isn't going to really impact the 911 response
> time...
> Andrew
>
>
>
> On Fri, Aug 21, 2009 at 3:42 PM, Jacquie Manick <
> Jacquie.Manick at polarisind.com> wrote:
>
>>  We currently have two route patterns to route 911 calls.  9.911 & 911
>> (in case people forget to dial the 9).  We are experiencing too many
>> users dialing 911 when trying to dial LD and routing out the 911 pattern,
>> then get calls from emergency services to our main #/security personnelto verify if emergency at our location or not.
>>
>> ·       I am wondering how I could route all the 911 (usually mistake)calls to my 24
>> x 7 on-site security personnel extension rather than off-site?  I would
>> still leave the 9.911 routing as is to off-site/gateway.
>>
>> ·       The second issue I have is that when I do try to track the 911misdialcalls in CDR to
>> see who the offenders are, they are no where to be found?
>>
>>  Avaya had a feature that would notify a designated extension when calls
>> would be placed to an “alert” flagged route pattern, if that could be
>> duplicated it would be helpful
>>
>> Any suggestions or workarounds would be appreciated.
>>
>>
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