[cisco-voip] 911 Calling Help

Lelio Fulgenzi lelio at uoguelph.ca
Fri Aug 21 20:34:29 EDT 2009


Be aware this introduces a point of failure in the processing of 911 calls. If Unity is down, 911 fails unless you have a backup. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Andrew Dorsett" <vtadorsett at gmail.com> 
To: "Jacquie Manick" <Jacquie.Manick at polarisind.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, August 21, 2009 5:44:51 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] 911 Calling Help 

If you have Unity or some other system capable of a call handler, just forward 911 calls to a call handler which simply plays a very brief message informing the caller to "Please hang up and dial 9 911" The added 10 seconds of hearing that prompt isn't going to really impact the 911 response time... 


Andrew 





On Fri, Aug 21, 2009 at 3:42 PM, Jacquie Manick < Jacquie.Manick at polarisind.com > wrote: 





We currently have two route patterns to route 911 calls. 9 . 911 & 911 (in case people forget to dial the 9). We are experiencing too many users dialing 911 when trying to dial LD and routing out the 911 pattern , t hen get calls from emergency services to our main #/security personnel to verify if emergency at our location or not. 

· I am wondering how I could route all the 911 (usually mistake) calls to my 24 x 7 on-site security personnel extension rather than off-site ? I would still leave the 9.911 routing as is to off-site/gateway . 



· The second issue I have is that when I do try to track the 911 misdial calls in CDR to see who the offenders are , they are no where to be found? 





Avaya had a feature that would notify a designated extension when calls would be placed to an “ alert ” flagged route pattern, if that could be duplicated it would be helpful 

Any suggestions or workarounds would be appreciated. 

CONFIDENTIAL: The information contained in this email communication is confidential information intended only for the use of the addressee. Unauthorized use, disclosure or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email and destroy all copies of this communication, including all attachments. 
_______________________________________________ 
cisco-voip mailing list 
cisco-voip at puck.nether.net 
https://puck.nether.net/mailman/listinfo/cisco-voip 



_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090821/572e0471/attachment.html>


More information about the cisco-voip mailing list