[cisco-voip] 911 Calling Help

[Lelio Fulgenzi]

Be aware this introduces a point of failure in the processing of 911 calls. If Unity is down, 911 fails unless you have a backup. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Andrew Dorsett" <vtadorsett at gmail.com> 
To: "Jacquie Manick" <Jacquie.Manick at polarisind.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Friday, August 21, 2009 5:44:51 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] 911 Calling Help 

If you have Unity or some other system capable of a call handler, just forward 911 calls to a call handler which simply plays a very brief message informing the caller to "Please hang up and dial 9 911" The added 10 seconds of hearing that prompt isn't going to really impact the 911 response time... 


Andrew 





On Fri, Aug 21, 2009 at 3:42 PM, Jacquie Manick < Jacquie.Manick at polarisind.com > wrote: 





We currently have two route patterns to route 911 calls. 9 . 911 & 911 (in case people forget to dial the 9). We are experiencing too many users dialing 911 when trying to dial LD and routing out the 911 pattern , t hen get calls from emergency services to our main #/security personnel to verify if emergency at our location or not. 

· I am wondering how I could route all the 911 (usually mistake) calls to my 24 x 7 on-site security personnel extension rather than off-site ? I would still leave the 9.911 routing as is to off-site/gateway . 



· The second issue I have is that when I do try to track the 911 misdial calls in CDR to see who the offenders are , they are no where to be found? 





Avaya had a feature that would notify a designated extension when calls would be placed to an “ alert ” flagged route pattern, if that could be duplicated it would be helpful 

Any suggestions or workarounds would be appreciated. 

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