[cisco-voip] 911 Calling Help

[Andrew Dorsett]

If you have Unity or some other system capable of a call handler, just
forward 911 calls to a call handler which simply plays a very brief message
informing the caller to "Please hang up and dial 9 911"  The added 10
seconds of hearing that prompt isn't going to really impact the 911 response
time...
Andrew



On Fri, Aug 21, 2009 at 3:42 PM, Jacquie Manick <
Jacquie.Manick at polarisind.com> wrote:

>  We currently have two route patterns to route 911 calls.  9.911 & 911 (in
> case people forget to dial the 9).  We are experiencing too many users dialing
> 911 when trying to dial LD and routing out the 911 pattern,  then get
> calls from emergency services to our main #/security personnel to verify
> if emergency at our location or not.
>
> ·       I am wondering how I could route all the 911 (usually mistake)calls to my 24
> x 7 on-site security personnel extension rather than off-site?  I would
> still leave the 9.911 routing as is to off-site/gateway.
>
> ·       The second issue I have is that when I do try to track the 911misdialcalls in CDR to
> see who the offenders are, they are no where to be found?
>
>  Avaya had a feature that would notify a designated extension when calls
> would be placed to an “alert” flagged route pattern, if that could be
> duplicated it would be helpful
>
> Any suggestions or workarounds would be appreciated.
>
>
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