[cisco-voip] 911 Calling Help

[Lelio Fulgenzi]

First, you'll likely need 0 length CDRs enabled to catch any hangups. It adds a lot to your CDR files, but it's worth it on a few levels. 

Also, you can either route 911 directly to your security, or you can do something others (and we) have done. 

Mark your 911 route pattern as not urgent (keep everything else the same). 
Create a 911[0-9] route pattern, mark it as urgent and block that pattern. 

This way here, if someone misdials 911 in the middle of LD, they get error tone. 
But if it's a true 911 call, the will eventually get connected after the inter digit delay. 

Now, I'm speaking from a truly technical standpoint. The execution of this was approved by our management team as well as our Campus Police. We had input from our 911 service provider that did not feel this was a bad thing, especially when it significantly reduces mis-dials/hangups. 

Having Emergency 9-911 stickers on your phone will also help. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Jacquie Manick" <Jacquie.Manick at polarisind.com> 
To: cisco-voip at puck.nether.net 
Sent: Friday, August 21, 2009 3:42:06 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] 911 Calling Help 

911 Calling Help 

We currently have two route patterns to route 911 calls. 9 . 911 & 911 (in case people forget to dial the 9). We are experiencing too many users dialing 911 when trying to dial LD and routing out the 911 pattern , t hen get calls from emergency services to our main #/security personnel to verify if emergency at our location or not. 

· I am wondering how I could route all the 911 (usually mistake) calls to my 24 x 7 on-site security personnel extension rather than off-site ? I would still leave the 9.911 routing as is to off-site/gateway . 



· The second issue I have is that when I do try to track the 911 misdial calls in CDR to see who the offenders are , they are no where to be found? 





Avaya had a feature that would notify a designated extension when calls would be placed to an “ alert ” flagged route pattern, if that could be duplicated it would be helpful 

Any suggestions or workarounds would be appreciated. 

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