[cisco-voip] 911 Calling Help

[Lelio Fulgenzi]

wrt #2 - it's not likely an intentional LD dial sequence, but a fat fingering...so dialing 9-1-<areacode> leaves room for error when you accidentally press 1 twice and hit the 911 route pattern. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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----- Original Message ----- 
From: "Robert Kochis" <bkochis at comcast.net> 
To: "Jacquie Manick" <Jacquie.Manick at polarisind.com> 
Cc: cisco-voip at puck.nether.net 
Sent: Sunday, August 23, 2009 11:16:26 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] 911 Calling Help 

911 Calling Help Jacquie, 

There are several problems here: 
1. 9<dot>911 dial peer would only work is someone dialed 9<some digit>911, you need to remove the <dot> for 9911 to work correctly. 

2. I believe your logic is flawed. The are NO area codes that start with a digit one so long distance is not the issue. I mean dialing 9 for an external line, then 1 for long distance and then an area code starting with 1. I had a similar situation in one of my offices where the cleaning crew was attempting to call international and never dialed the 0, they were dialing 911 instead of 9011. 

This would only occur if you had a dial peer that was 911<multiple dots> or 911T. A destination pattern of 9T would work if your callers were dialing 9911. 
(Remember, that Cisco IOS matches longest destination pattern possible not the first pattern it encounters.) 

3. As far as the CDR reporting goes, did you search for a string containing the digits '911' or simply a field value of 911. I am sure I am not explaining this correctly but a search string of '%911%' (in Microsoft Access) would return any records containing the value of 911 anywhere in the field, not just records that contained the literal value of '911' 

Hope this helps, 
Bob 


On Fri, 2009-08-21 at 14:42 -0500, Jacquie Manick wrote: 


We currently have two route patterns to route 911 calls. 9.911 & 911 (in case people forget to dial the 9). We are experiencing too many users dialing 911 when trying to dial LD and routing out the 911 pattern, then get calls from emergency services to our main #/security personnel to verify if emergency at our location or not. 

· I am wondering how I could route all the 911 (usually mistake) calls to my 24 x 7 on-site security personnel extension rather than off-site? I would still leave the 9.911 routing as is to off-site/gateway. 

· The second issue I have is that when I do try to track the 911 misdial calls in CDR to see who the offenders are, they are no where to be found? 

Avaya had a feature that would notify a designated extension when calls would be placed to an “alert” flagged route pattern, if that could be duplicated it would be helpful 

Any suggestions or workarounds would be appreciated. 



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