[cisco-voip] Packet Capture Issue for 7937 Directory Issue

[Wes Sisk]

most likely your laptop ignores dot1q tagged packets. either:
1. change switch port configuration to not tag packets
2. enable your laptop to capture tagged packets
http://wiki.wireshark.org/CaptureSetup/VLAN#head-81781716144f2855ab0aff2f8b752e95f2562efb

/wes

On Monday, August 24, 2009 4:40:38 PM , Ruben Trujillo 
<rtrujill at adobe.com> wrote:
>
> Hi All,
>
>  
>
> I have a corporate directory issue on 7937 phones where the search by 
> first name and/or last name always returns the same search list no 
> matter what I enter.  I also experience a TCP timeout when I attempt 
> to search by extension.  I've opened a TAC case on this and they are 
> requesting a packet capture.  I've tried connecting my laptop and 
> phone to a hub but no luck.  I can't see the traffic from the phone.  
> I've also had a SPAN placed on two ports on the switch but again no 
> luck. 
>
>  
>
> Has anyone experienced the directory issue and been able to fix it?  
> I'm on CM version 4.1.3 and the directory is accessing LDAP to get 
> this data.  This feature does work on other phone types such as the 
> 7936 and 796x.
>
>  
>
> Is there something I'm missing with my setup of the packet capture?  
> I'm using Wireshark and I have the correct interface configured for 
> the capture.
>
>  
>
> Thanks,
>
> Ruben Trujillo
>
> IT Telecom
>
>  
>
> ------------------------------------------------------------------------
>
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