[cisco-voip] IPCCX Script Assistance

[Mike J. Erickson]

Wondering if I can get some assistance with an IPCCX script here?  If not I apologize.

Version 4.0(5)
The script is designed to pull the area code of the Calling Party.  Assign to either the 'East' or 'West' region based on area code.  Perform a Call Consult Transfer to the technician assigned to the region.  If the area code of the Calling Party is not defined or they are blocking caller id, how can I transfer the call to the operator?  I heard a suggestion of using the 'On Exception' step, but which exception would I choose and where do I put it in the script.

Thanks.
Mike





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