[cisco-voip] IPCCX Script Assistance

[Ryan Ratliff]

I'd recommend setting up the script without attempting to handle the  
lack of area code and doing some reactive debugging to see what (if  
any) exception it returns.

-Ryan

On Aug 26, 2009, at 2:47 PM, Mike J. Erickson wrote:

Wondering if I can get some assistance with an IPCCX script here?  If  
not I apologize.

Version 4.0(5)
The script is designed to pull the area code of the Calling Party.   
Assign to either the ‘East’ or ‘West’ region based on area code.   
Perform a Call Consult Transfer to the technician assigned to the  
region.  If the area code of the Calling Party is not defined or they  
are blocking caller id, how can I transfer the call to the operator?   
I heard a suggestion of using the ‘On Exception’ step, but which  
exception would I choose and where do I put it in the script.

Thanks.
Mike





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