[cisco-voip] IPCCX Script Assistance

[Robben, John]

sCallingNumber = Get Call Contact Info (Triggering Contact, Calling
Number)
 
If sCallingNumber.length() == 10
True
Set sAreaCode = sCallingNumber.substring(3)
False
 
If sAreaCode == null
True
Call Redirect Triggering Contact to sOperatorDN
False

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike J.
Erickson
Sent: Wednesday, August 26, 2009 13:48
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX Script Assistance


Wondering if I can get some assistance with an IPCCX script here?  If
not I apologize.
 
Version 4.0(5)
The script is designed to pull the area code of the Calling Party.
Assign to either the 'East' or 'West' region based on area code.
Perform a Call Consult Transfer to the technician assigned to the
region.  If the area code of the Calling Party is not defined or they
are blocking caller id, how can I transfer the call to the operator?  I
heard a suggestion of using the 'On Exception' step, but which exception
would I choose and where do I put it in the script.
 
Thanks.
Mike
 
 
 
 
 


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