[cisco-voip] Unity Connection 7 Call Handlers based on Called Number

[O'Brien, Neil]

Thanks for the help guys.  I really want to go with the CSS/Partitions solution for scalability reasons however I’m still having difficulty getting it working.

 

When you use the Transfer to Alternate Extension option, unity attempts to transfer it back to the phone system, it doesn’t appear to look for the extn locally (be it a CH or user) first regardless of whether I have it in a separate CSS or not.

 

Straight from the Help menus “Transfer to Alternate Contact Number-Connection transfers the call to the phone number that you specify in the Extension field, for example to a cell phone or other external number. Connection transfers the call by releasing it to the phone system.”

 

I can’t see how I can get around this other than to create separate call handlers but I really don’t want to have to do this.

 

I’ll keep plugging away at it for alternatives but I’d be grateful if you had any further ideas?

 

Thanks again,


Neil

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