[cisco-voip] Accessing CUC 7.1.3 Operator VM...

[Jonathan Charles]

GAK!!!!

OK, that's it, I am no longer letting our sales people sell these...
yes, they are cheap... but holy crap.


Jonathan

On Thu, Dec 10, 2009 at 8:48 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
> There is (or should be) an Operator user on the CUCM side for CUCMBE,
> but it isn't an End User, it is an Application User. The trouble is,
> with CUCMBE, UC uses the CUCM user's PIN, but application users don't
> have PINs, thus there is no way to log in to that user's mailbox over
> the phone. This is CSCsl00706. The workaround to access existing
> messages is using PCA or IMAP to access the mailbox. If you need TUI
> access, then you could set up a new operator user and point your call
> handlers / distribution lists at it instead.
>
> On Wed, Dec 9, 2009 at 5:22 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
>> My favorite part about all of this is:
>>
>> This user is integrated with a Cisco Unified Communications Manager
>> end user. Some fields may be disabled.
>>
>> There is no Operator user on CCM.
>>
>>
>>
>> Jonathan
>>
>>
>> On Wed, Dec 9, 2009 at 4:11 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>> tac time.
>>>
>>> what you want should be doable. hopefully it's not a bug that will be fixed
>>> with 7.1(3a)su1b ;)
>>>
>>> ---
>>> Lelio Fulgenzi, B.A.
>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>> "Bad grammar makes me [sic]" - Tshirt
>>>
>>>
>>> ----- Original Message -----
>>> From: "Jonathan Charles" <jonvoip at gmail.com>
>>> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>>> Cc: cisco-voip at puck.nether.net
>>> Sent: Wednesday, December 9, 2009 5:02:55 PM GMT -05:00 US/Canada Eastern
>>> Subject: Re: [cisco-voip] Accessing CUC 7.1.3 Operator VM...
>>>
>>> Well, there is only one Search Scope and Partition on the box.. it is
>>> a Cucumber with CCM AD integrated...
>>>
>>> Problem is we can't really set the pwd on the acct... we set it, but
>>> get invalid entry when we try to log on with it.
>>>
>>>
>>>
>>> Jonathan
>>>
>>> On Wed, Dec 9, 2009 at 12:09 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>>> SS = search scope
>>>> it = routing rule
>>>>
>>>>
>>>> and, after re-thinking this, it's the opening greeting's routing rule that
>>>> would likely take precedence since you likely don't have a phone with the
>>>> operator's extension on it, so you would likely be pressing * and entering
>>>> the extension.
>>>>
>>>> ---
>>>> Lelio Fulgenzi, B.A.
>>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>>> "Bad grammar makes me [sic]" - Tshirt
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Jonathan Charles" <jonvoip at gmail.com>
>>>> To: lelio at uoguelph.ca
>>>> Cc: cisco-voip at puck.nether.net
>>>> Sent: Wednesday, December 9, 2009 12:35:46 AM GMT -05:00 US/Canada Eastern
>>>> Subject: Re: [cisco-voip] Accessing CUC 7.1.3 Operator VM...
>>>>
>>>> SS assigned to it?
>>>>
>>>>
>>>> Jonathan
>>>>
>>>> On Tue, Dec 8, 2009 at 9:11 PM,  <lelio at uoguelph.ca> wrote:
>>>>> That should work, we check the undeliverablemessagesmailbox the same way.
>>>>> Is
>>>>> it in a partition that is accessible with the SS assigned to the
>>>>> appropriate
>>>>> attempt signin routing rule?
>>>>>
>>>>> We also check via unity inbox web pages. You just have to set the web app
>>>>> password for the account. It should already have the correct class of
>>>>> service, "system", set.
>>>>>
>>>>> Lelio Fulgenzi, Senior Analyst
>>>>> Computing & Communications
>>>>> University of Guelph
>>>>> 519-824-4120 x56354
>>>>>
>>>>> ...sent from my iPod - please pardon my fat fingers ;)
>>>>>
>>>>> [XKJ2000]
>>>>>
>>>>> On 2009-12-08, at 9:36 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
>>>>>
>>>>>> OK, so we have a Cucumber that is AD integrated, Messages have
>>>>>> accumulated into the Operator VM box and I cannot retrieve them...
>>>>>>
>>>>>> I have tried manually setting the VM password, to no effect, I just
>>>>>> get invalid entry when I try to check the messages and enter that
>>>>>> password...
>>>>>>
>>>>>> There does not appear to be any other way to get to the VM messages...
>>>>>>
>>>>>>
>>>>>>
>>>>>> Jonatha
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip at puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>
>>>
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>>
>