[cisco-voip] Accessing CUC 7.1.3 Operator VM...

[Lelio Fulgenzi]

Status=Terminated. 

It will not be fixed. 

Yowza. 

At least the forwarding non-primary lines bug is still alive. ;) 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Pat Hayes" <pat-cv at wcyv.com> 
To: "Jonathan Charles" <jonvoip at gmail.com> 
Cc: "Lelio Fulgenzi" <lelio at uoguelph.ca>, cisco-voip at puck.nether.net 
Sent: Thursday, December 10, 2009 9:48:18 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] Accessing CUC 7.1.3 Operator VM... 

There is (or should be) an Operator user on the CUCM side for CUCMBE, 
but it isn't an End User, it is an Application User. The trouble is, 
with CUCMBE, UC uses the CUCM user's PIN, but application users don't 
have PINs, thus there is no way to log in to that user's mailbox over 
the phone. This is CSCsl00706. The workaround to access existing 
messages is using PCA or IMAP to access the mailbox. If you need TUI 
access, then you could set up a new operator user and point your call 
handlers / distribution lists at it instead. 

On Wed, Dec 9, 2009 at 5:22 PM, Jonathan Charles <jonvoip at gmail.com> wrote: 
> My favorite part about all of this is: 
> 
> This user is integrated with a Cisco Unified Communications Manager 
> end user. Some fields may be disabled. 
> 
> There is no Operator user on CCM. 
> 
> 
> 
> Jonathan 
> 
> 
> On Wed, Dec 9, 2009 at 4:11 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote: 
>> tac time. 
>> 
>> what you want should be doable. hopefully it's not a bug that will be fixed 
>> with 7.1(3a)su1b ;) 
>> 
>> --- 
>> Lelio Fulgenzi, B.A. 
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
>> "Bad grammar makes me [sic]" - Tshirt 
>> 
>> 
>> ----- Original Message ----- 
>> From: "Jonathan Charles" <jonvoip at gmail.com> 
>> To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
>> Cc: cisco-voip at puck.nether.net 
>> Sent: Wednesday, December 9, 2009 5:02:55 PM GMT -05:00 US/Canada Eastern 
>> Subject: Re: [cisco-voip] Accessing CUC 7.1.3 Operator VM... 
>> 
>> Well, there is only one Search Scope and Partition on the box.. it is 
>> a Cucumber with CCM AD integrated... 
>> 
>> Problem is we can't really set the pwd on the acct... we set it, but 
>> get invalid entry when we try to log on with it. 
>> 
>> 
>> 
>> Jonathan 
>> 
>> On Wed, Dec 9, 2009 at 12:09 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote: 
>>> SS = search scope 
>>> it = routing rule 
>>> 
>>> 
>>> and, after re-thinking this, it's the opening greeting's routing rule that 
>>> would likely take precedence since you likely don't have a phone with the 
>>> operator's extension on it, so you would likely be pressing * and entering 
>>> the extension. 
>>> 
>>> --- 
>>> Lelio Fulgenzi, B.A. 
>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
>>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
>>> "Bad grammar makes me [sic]" - Tshirt 
>>> 
>>> 
>>> ----- Original Message ----- 
>>> From: "Jonathan Charles" <jonvoip at gmail.com> 
>>> To: lelio at uoguelph.ca 
>>> Cc: cisco-voip at puck.nether.net 
>>> Sent: Wednesday, December 9, 2009 12:35:46 AM GMT -05:00 US/Canada Eastern 
>>> Subject: Re: [cisco-voip] Accessing CUC 7.1.3 Operator VM... 
>>> 
>>> SS assigned to it? 
>>> 
>>> 
>>> Jonathan 
>>> 
>>> On Tue, Dec 8, 2009 at 9:11 PM, <lelio at uoguelph.ca> wrote: 
>>>> That should work, we check the undeliverablemessagesmailbox the same way. 
>>>> Is 
>>>> it in a partition that is accessible with the SS assigned to the 
>>>> appropriate 
>>>> attempt signin routing rule? 
>>>> 
>>>> We also check via unity inbox web pages. You just have to set the web app 
>>>> password for the account. It should already have the correct class of 
>>>> service, "system", set. 
>>>> 
>>>> Lelio Fulgenzi, Senior Analyst 
>>>> Computing & Communications 
>>>> University of Guelph 
>>>> 519-824-4120 x56354 
>>>> 
>>>> ...sent from my iPod - please pardon my fat fingers ;) 
>>>> 
>>>> [XKJ2000] 
>>>> 
>>>> On 2009-12-08, at 9:36 PM, Jonathan Charles <jonvoip at gmail.com> wrote: 
>>>> 
>>>>> OK, so we have a Cucumber that is AD integrated, Messages have 
>>>>> accumulated into the Operator VM box and I cannot retrieve them... 
>>>>> 
>>>>> I have tried manually setting the VM password, to no effect, I just 
>>>>> get invalid entry when I try to check the messages and enter that 
>>>>> password... 
>>>>> 
>>>>> There does not appear to be any other way to get to the VM messages... 
>>>>> 
>>>>> 
>>>>> 
>>>>> Jonatha 
>>>>> _______________________________________________ 
>>>>> cisco-voip mailing list 
>>>>> cisco-voip at puck.nether.net 
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip 
>>>> 
>>> 
>> 
> _______________________________________________ 
> cisco-voip mailing list 
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
> 
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