[cisco-voip] Cisco Unity 4.0 (Receiving an error-"The audio codec identified by the format tag 7 is required to play this file")

[Pat Hayes]

What codec are the wave files that you are trying to upload in? Can
you play it back on your own PC? What do you see if you look at the
properties of the wave file?

The Media Master bar should transcode whatever you upload, but it
would be limited to the codecs that Unity is installed with. I believe
that would be G711 ulaw/alaw, G729, G726, GSM,and PCM. If it is in
some other format, you might want to load them up in a sound editing
program and save them in one of the above formats (G711ulaw would be
the best bet).

On Mon, Dec 14, 2009 at 12:44 PM, Joe Halenkamp - JHH <JHH at djj.com> wrote:
>
>
>
>
> Received professional greetings recorded from a studio production group and
> cannot get them to work with the Cisco Unity Voicemail system.
>
>
>
> I am receiving the following error:  “The audio codec identified by the
> format tag 7 is required to play this file. To determine if this codec is
> available to download from the Web, click Web Help”.
>
> The web help then directs me to the WMPlugins.com but the codec is not there
> anymore.  I have searched several forums for possible fixes, but am working
> with an (In-Production-Server)
>
>
>
> I found this:  support site I found in the following blog:
> http://www.moviecodec.com/audio-codecs/audio-codec-tag-7-error-1132/
>
> People there where having the same issue.
>
>
>
> I linked to it and downloaded the file, which caused me to Reboot the Unity
> Server.  Still had the issue!
>
>
>
> Has anyone run across this issue that could help??
>
>
>
> Thanks
>
>
>
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