[cisco-voip] Cisco 7942 not showing missed calls on 6.1.4.2000-2

[Adam Frankel]

Interesting problem.   Since the phones were replaced and continued to 
experience the issue, I would assume the CUCM servers had been rebooted, 
and the fact that deleting and readding the phones resolved the issue 
leads me to believe there was a problem in the DB.

Any idea how these phones were originally added? (via a particular BAT 
method)

What is the upgrade history on this server/cluster?

Do you know if there was ever a time when these phones did not 
experience the problem?

It would've been interesting to get the 'run sql select * from device 
where name = SEP_________________' (at least to start with this one) and 
compare it to a working phone.

I guess you no longer have any phones seeing the issue?

-Adam



-------- Original Message  --------
Subject: Re: [cisco-voip] Cisco 7942 not showing missed calls on 
6.1.4.2000-2
From: Erick Bergquist <erickbee at gmail.com>
To: Wes Sisk <wsisk at cisco.com>
Cc: voip puck <cisco-voip at puck.nether.net>
Date: 12/17/09 8:36 PM

Hmm, I ended up deleting the DNs and phones completely from CUCM again
and adding them back from scratch again with all the same settings and
it is working fine now. Go figure.

On Thu, Dec 17, 2009 at 8:05 AM, Erick Bergquist <erickbee at gmail.com> wrote:
Wes, No there isn't.

On Thu, Dec 17, 2009 at 7:53 AM, Wes Sisk <wsisk at cisco.com> wrote:
Erick,

Is there any app pushing "init:call history" to the phone via CTI control or
by HTTP post to the phone?  That would clear all call history.

/Wes

On Thursday, December 17, 2009 12:14:45 AM, Erick Bergquist
<erickbee at gmail.com> wrote:

Well, still fighting this one. Have opened TAC Case and they are so
far stumped as well. Did a sniffer trace and it shows number in trace,
etc. The packet capture skinny stuff matches that of a phone that
displays missed call right.

In the capture, the skinny packet for RingIn is followed by another
Skinny packet with softkeys to activate, then another skinny packet
with the calling party number as part of the data. The extension
calling the phone does display in the Phone LCD when phone rings.

I also rebooted the entire cluster with no change.

On Tue, Dec 15, 2009 at 12:20 PM, Erick Bergquist <erickbee at gmail.com>
wrote:


No, it's not. I even unchecked it , reset the phone, made sure phone
unregistered and registered and checked the option again and reset to
see if that would force it but no luck.

It is not a shared line either.

On Tue, Dec 15, 2009 at 11:56 AM, Adam Blomfield <adman at adman.net> wrote:


I hate to ask the obvious, but you don't have it disabled do you? In the CM
Administration web site on the directory number configuration page of in the
"Line X on Device SEPXXXXXXXXXXXX" section there is a checkbox option that
says "Log Missed Calls".

-Adam

On Tue, Dec 15, 2009 at 11:29 AM, Erick Bergquist <erickbee at gmail.com>
wrote:


Also have replaced the phone and replacement phone not displaying the
missed calls. Updated firmware to current version also.

Any other ideas on this?

Thanks

On Fri, Dec 4, 2009 at 11:40 AM, Erick Bergquist <erickbee at gmail.com>
wrote:


Anyone seen where a few 7942 phones on CUCM 6.1.4.2000-2 don't report
missed calls on the phone when they get calls they don't answer? This
is working on a majority of the phones except 2-3. Firmware is 8.4.2
on all the phones.

On the problem phones, it is not a shared line and the Logged Missed
Calls option is enabled. Extension Mobility is disabled on the phone.
Have reset the phone, unchecked the Logged Missed Calls option, reset,
checked it again, reset and nothing seems to be doing the trick.  The
logs on the phone web page (status messages, debug display, etc) all
look ok and no errors there.

Thanks,
Erick



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