[cisco-voip] Cisco 7942 not showing missed calls on 6.1.4.2000-2

[Erick Bergquist]

Yea, not sure. I think when we replaced one of them, we just changed
the MAC address field and reset but did also update the phone config
to force it to resave, etc. We also tried factory reset on one of the
phones. Not sure if it is DB on CUCM side or maybe the config on phone
was slightly corrupt causing some sort of problem?

I'm not sure how these phones were initially added, I know BAT was
used at install but no idea if these 2 were added later by hand, etc.
Both of these are at site with publisher server so register to
publisher also...

Not aware of any other phones having this issue, but hard to know
without complaints about missed calls not showing up unless one checks
out each phone. If it happens again, I'll check out those other
things. I know the cluster was updated 3-4 months to 6.1.4a from
6.1.2. The only thing I did different the second time around when
adding them again was I added the phones with the default phone button
template and softkey template and not their customized ones. Wanted
the phone as generic as possible to see if it would work. Then I added
one thing back at a time until it had all the customized settings and
tested after each change.

Oh well, maybe this will help others who run into this.......

On Thu, Dec 17, 2009 at 10:27 PM, Adam Frankel <afrankel at cisco.com> wrote:
> Interesting problem.   Since the phones were replaced and continued to
> experience the issue, I would assume the CUCM servers had been rebooted, and
> the fact that deleting and readding the phones resolved the issue leads me
> to believe there was a problem in the DB.
>
> Any idea how these phones were originally added? (via a particular BAT
> method)
>
> What is the upgrade history on this server/cluster?
>
> Do you know if there was ever a time when these phones did not experience
> the problem?
>
> It would've been interesting to get the 'run sql select * from device where
> name = SEP_________________' (at least to start with this one) and compare
> it to a working phone.
>
> I guess you no longer have any phones seeing the issue?
>
> -Adam
>
>
>
> -------- Original Message  --------
> Subject: Re: [cisco-voip] Cisco 7942 not showing missed calls on
> 6.1.4.2000-2
> From: Erick Bergquist <erickbee at gmail.com>
> To: Wes Sisk <wsisk at cisco.com>
> Cc: voip puck <cisco-voip at puck.nether.net>
> Date: 12/17/09 8:36 PM
>
> Hmm, I ended up deleting the DNs and phones completely from CUCM again
> and adding them back from scratch again with all the same settings and
> it is working fine now. Go figure.
>
> On Thu, Dec 17, 2009 at 8:05 AM, Erick Bergquist <erickbee at gmail.com> wrote:
> Wes, No there isn't.
>
> On Thu, Dec 17, 2009 at 7:53 AM, Wes Sisk <wsisk at cisco.com> wrote:
> Erick,
>
> Is there any app pushing "init:call history" to the phone via CTI control or
> by HTTP post to the phone?  That would clear all call history.
>
> /Wes
>
> On Thursday, December 17, 2009 12:14:45 AM, Erick Bergquist
> <erickbee at gmail.com> wrote:
>
> Well, still fighting this one. Have opened TAC Case and they are so
> far stumped as well. Did a sniffer trace and it shows number in trace,
> etc. The packet capture skinny stuff matches that of a phone that
> displays missed call right.
>
> In the capture, the skinny packet for RingIn is followed by another
> Skinny packet with softkeys to activate, then another skinny packet
> with the calling party number as part of the data. The extension
> calling the phone does display in the Phone LCD when phone rings.
>
> I also rebooted the entire cluster with no change.
>
> On Tue, Dec 15, 2009 at 12:20 PM, Erick Bergquist <erickbee at gmail.com>
> wrote:
>
>
> No, it's not. I even unchecked it , reset the phone, made sure phone
> unregistered and registered and checked the option again and reset to
> see if that would force it but no luck.
>
> It is not a shared line either.
>
> On Tue, Dec 15, 2009 at 11:56 AM, Adam Blomfield <adman at adman.net> wrote:
>
>
> I hate to ask the obvious, but you don't have it disabled do you? In the CM
> Administration web site on the directory number configuration page of in the
> "Line X on Device SEPXXXXXXXXXXXX" section there is a checkbox option that
> says "Log Missed Calls".
>
> -Adam
>
> On Tue, Dec 15, 2009 at 11:29 AM, Erick Bergquist <erickbee at gmail.com>
> wrote:
>
>
> Also have replaced the phone and replacement phone not displaying the
> missed calls. Updated firmware to current version also.
>
> Any other ideas on this?
>
> Thanks
>
> On Fri, Dec 4, 2009 at 11:40 AM, Erick Bergquist <erickbee at gmail.com>
> wrote:
>
>
> Anyone seen where a few 7942 phones on CUCM 6.1.4.2000-2 don't report
> missed calls on the phone when they get calls they don't answer? This
> is working on a majority of the phones except 2-3. Firmware is 8.4.2
> on all the phones.
>
> On the problem phones, it is not a shared line and the Logged Missed
> Calls option is enabled. Extension Mobility is disabled on the phone.
> Have reset the phone, unchecked the Logged Missed Calls option, reset,
> checked it again, reset and nothing seems to be doing the trick.  The
> logs on the phone web page (status messages, debug display, etc) all
> look ok and no errors there.
>
> Thanks,
> Erick
>
>
>
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