[cisco-voip] CUCM7+CUC7 and missed calls

[Lelio Fulgenzi]

ok - so the question arises, what if i use "release to switch" and enable "Display Original Calling Number on Transfer from Cisco Unity"? 

space/time rip? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Chris Ward (chrward)" <chrward at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net, "David Lima" <David.Lima at alphasys.com.bo> 
Sent: Tuesday, December 22, 2009 3:17:18 PM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] CUCM7+CUC7 and missed calls 




Release to switch should always show the original calling number. With supervised transfers, this service parameter should also display the original calling party. You only need to use one or the other. 




-Chris 





From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, December 22, 2009 3:15 PM 
To: Chris Ward (chrward) 
Cc: cisco-voip at puck.nether.net; David Lima 
Subject: Re: [cisco-voip] CUCM7+CUC7 and missed calls 




Cool! I didn't know that. So if we have a release to switch type transfer, this CUCM service parameter will send the original calling number? That's something we'll have to try. Some of the personal transfer options ended up using supervised transfer which hid the calling number. This would allow us to deploy those options without the disadvantage. 

Something to try. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Chris Ward (chrward)" <chrward at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "David Lima" <David.Lima at alphasys.com.bo> 
Cc: cisco-voip at puck.nether.net 
Sent: Tuesday, December 22, 2009 3:12:21 PM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] CUCM7+CUC7 and missed calls 


David, 



You need to use “Release-to-Switch” transfers from CUC to show the PSTN number. There is also a CUCM transfer service parameter called “ Display Original Calling Number on Transfer from Cisco Unity ” that would probably fix this up too (I believe it works with CUC, but I would need someone to confirm/test for me) if you don’t want to change the transfer type. 




-Chris 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Tuesday, December 22, 2009 3:08 PM 
To: David Lima 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] CUCM7+CUC7 and missed calls 




CUC7 does not use CTI ports, it uses SCCP(SKINNY). That is if you mean Connection. 

That being said, it will show the voice mail port if you have supervised transfer enabled, not release to switch. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "David Lima" <David.Lima at alphasys.com.bo> 
To: cisco-voip at puck.nether.net 
Sent: Tuesday, December 22, 2009 2:29:38 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] CUCM7+CUC7 and missed calls 

Hi guys, I have a cluster with a CUCM7 and CUC7+AutoAttendant and Voice Mail. I have this inconvenient, when a user search the missed calls in the IP Phone, it only shows the CTI number configured for AA and VM and not the PSTN calling number. 



If any one has a suggestion, please let me know. 



All the best 



David 




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