[cisco-voip] Viewmail

[Hasan Khan]

That is only true if they don't want to record any message on top of the existing message. So, if you want to forward or reply alongwith the new message then you need to have viewmail.

--- On Wed, 12/23/09, Ryan Ratliff <rratliff at cisco.com> wrote:

> From: Ryan Ratliff <rratliff at cisco.com>
> Subject: Re: [cisco-voip] Viewmail
> To: "Kevin Dunn" <cheesevoice at gmail.com>
> Cc: "Cisco Voice" <cisco-voip at puck.nether.net>
> Date: Wednesday, December 23, 2009, 2:58 AM
> If you set them up to pull voicemail
> via IMAP then the voicemail will be an attachment to an
> email in their inbox.  They can do whatever they wish
> to with that email, including forwarding it, etc.
> 
> -Ryan
> 
> On Dec 22, 2009, at 2:49 PM, Kevin Dunn wrote:
> 
> I am migrating from Unity 4 to Connections 7 and have a
> question.  Currently my unified users don't use
> Viewmail.  They receive voice amd email messages in one
> inbox.  Once integrated, I will MAP them to connections
> and they will have  inboxes... All that I get.
>  
> Do they have to use Viewmail to receive voicemail into
> their inbox? 
> to forward it to other users in my domain?
>  
> So I get a voice message on my phone saying "I am end user
> X any phone doesn't work" can I forward that to the
> technician on the job ticket (if both of us are integrated)
> or do I need Viewmail to do that now?
>  
> Kevin
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