[cisco-voip] CUCCX --- Session ID issue

[Mike Olivere]

I can see recording it or mapping the session ID to calling number in case
the caller disconnects, but why would you ever want to display it to the
agent.

 

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Friday, December 25, 2009 8:16 PM
To: Mike Olivere
Cc: Cool Boy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCCX --- Session ID issue

 

Me? No, we record the session ID, usually via an action when the user
answers. Some clients have a setup that uses an intranet web application
where we can pass the session ID to to it. Things of that nature.

On Fri, Dec 25, 2009 at 4:37 PM, Mike Olivere <mikeeo at msn.com> wrote:

So you display the session ID on the CAD for your agents? I still don't see
the reason or value of displaying it. 

 

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Friday, December 25, 2009 3:34 PM
To: Mike Olivere
Cc: Cool Boy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCCX --- Session ID issue

 

Perhaps not to you and your applications, however we have clients that use
session ID for tracking purposes, for instance with Survey applications, or
internal applications that agents use. It can be used to build a proper
performance tracking and reporting metric.

On Fri, Dec 25, 2009 at 11:02 AM, Mike Olivere <mikeeo at msn.com> wrote:

Why do you want the session ID displayed on the CAD? It really doesn't have
any value. Also you need to use ECC data for it to be displayed on the CAD.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cool Boy
Sent: Friday, December 25, 2009 1:41 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCCX --- Session ID issue

 


Hi Guys,

 

I am running CUCCX 7.x along with a web server. the requierment is wen an
agent will answer the call, the web page shoudl open automaticaaly which
will have session ID and user ID from CAD. Evrything is working fine ( when
agents answer a call, a new web browser opens automaticaal with Agent ID)
but session ID is not apearing on the web page. I have get contact info step
but still not able to pass on the session ID to web server. Please help if
you can

 

  _____  

See what's on at the movies in your area. Find out now
<http://au.rd.yahoo.com/movies/mailtagline/*http:/au.movies.yahoo.com/sessio
n-times/> .


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip




-- 
Regards,
Tanner Ezell




-- 
Regards,
Tanner Ezell

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091225/ed1afef8/attachment.html>