[cisco-voip] CUCCX --- Session ID issue

[Tanner Ezell]

Me? No, we record the session ID, usually via an action when the user
answers. Some clients have a setup that uses an intranet web application
where we can pass the session ID to to it. Things of that nature.

On Fri, Dec 25, 2009 at 4:37 PM, Mike Olivere <mikeeo at msn.com> wrote:

>  So you display the session ID on the CAD for your agents? I still don’t
> see the reason or value of displaying it.
>
>
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Friday, December 25, 2009 3:34 PM
> *To:* Mike Olivere
> *Cc:* Cool Boy; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCCX --- Session ID issue
>
>
>
> Perhaps not to you and your applications, however we have clients that use
> session ID for tracking purposes, for instance with Survey applications, or
> internal applications that agents use. It can be used to build a proper
> performance tracking and reporting metric.
>
> On Fri, Dec 25, 2009 at 11:02 AM, Mike Olivere <mikeeo at msn.com> wrote:
>
> Why do you want the session ID displayed on the CAD? It really doesn’t have
> any value. Also you need to use ECC data for it to be displayed on the CAD.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Cool Boy
> *Sent:* Friday, December 25, 2009 1:41 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] CUCCX --- Session ID issue
>
>
>
> Hi Guys,
>
>
>
> I am running CUCCX 7.x along with a web server. the requierment is wen an
> agent will answer the call, the web page shoudl open automaticaaly which
> will have session ID and user ID from CAD. Evrything is working fine ( when
> agents answer a call, a new web browser opens automaticaal with Agent ID)
> but session ID is not apearing on the web page. I have get contact info step
> but still not able to pass on the session ID to web server. Please help if
> you can
>
>
>  ------------------------------
>
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> .
>
>
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>
>
>
> --
> Regards,
> Tanner Ezell
>



-- 
Regards,
Tanner Ezell
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