[cisco-voip] CUCCX --- Session ID issue

Mon Dec 28 15:29:21 EST 2009

See the attached document I created.

The idea is simple.

1. Create or utilize an ECC Variable.
2. Assign the ECC variable to the layout
3. In UCCX, using the Get Contact Info Step, get the session info.
4. Convert session info to a string, extract the ID from the string
5. Convert the substring containing the ID to an integer via valueOf
function
6. Pass the session id decimal as an ECC variable
7. Add the ECC variable to the HTTP Action as appropriate.

Cheers,
Tanner Ezell

On Mon, Dec 28, 2009 at 10:02 AM, Cool Boy <collboy80 at yahoo.com> wrote:

> We have 2 boxes (1 x box of CUCCX and 1 x box of Web Server). Web serer is
> running its own SQL database as well and will be used to generate reports.
> The requirement is when agent answers the call; the web page will open from
> this web serer. The web serer will require two things from the CUCCX (
> Agents name and session ID or sequence number), The reasons to have these 2
> things is, when the customer will generate the repots form both systems,
> they can match or find the records with SessionID or sequence number / Agent
> ID.
>
>
>
> I am able to send the Agent ID or user name to web serer when an agent
> answers the calls, but session ID or Sequence number is missing. Any idea
>
> --- On *Sat, 26/12/09, Cool Boy <collboy80 at yahoo.com>* wrote:
>
>
> From: Cool Boy <collboy80 at yahoo.com>
>
> Subject: Re: [cisco-voip] CUCCX --- Session ID issue
> To: "'Tanner Ezell'" <tanner.ezell at gmail.com>, "Mike Olivere" <
> mikeeo at msn.com>
> Cc: cisco-voip at puck.nether.net
> Received: Saturday, 26 December, 2009, 8:37 PM
>
>
>   The reason to have session ID as they will have 2 reporting system ( 1 x
> CRS, 1 x Web server), so this uniquie ID 9 Session ID) shoudl be passwed on
> to web server, wihch will help to match the records in two databases. I am
> able to send pass on the user ID but having trouble to forward the session
> ID. At this tsage, when an agent answers the call, the compnay web page
> opens inside CAD along with date, user ID etc but the session ID is missing.
> this web page have differnet questions which agent will ask to the caller
> and submit the web pages after finising the call. So when he will submit the
> web pages, it will store on web server database. My customer woud like to
> make sure, that the session ID shoudl be same on both databases so they can
> genrate the reports and match the records on the basess of session ID. Any
> idea how to achive, Does the CRS genrate the session ID for each call and is
> the session ID unique through out the system?
>
> --- On *Sat, 26/12/09, Mike Olivere <mikeeo at msn.com>* wrote:
>
>
> From: Mike Olivere <mikeeo at msn.com>
> Subject: RE: [cisco-voip] CUCCX --- Session ID issue
> To: "'Tanner Ezell'" <tanner.ezell at gmail.com>
> Cc: "'Cool Boy'" <collboy80 at yahoo.com>, cisco-voip at puck.nether.net
> Received: Saturday, 26 December, 2009, 1:29 AM
>
>  I can see recording it or mapping the session ID to calling number in
> case the caller disconnects, but why would you ever want to display it to
> the agent.
>
>
>
>  *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Friday, December 25, 2009 8:16 PM
> *To:* Mike Olivere
> *Cc:* Cool Boy; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCCX --- Session ID issue
>
>
>
> Me? No, we record the session ID, usually via an action when the user
> answers. Some clients have a setup that uses an intranet web application
> where we can pass the session ID to to it. Things of that nature.
>
> On Fri, Dec 25, 2009 at 4:37 PM, Mike Olivere <mikeeo at msn.com<http://au.mc594.mail.yahoo.com/mc/compose?to=mikeeo@msn.com>>
> wrote:
>
> So you display the session ID on the CAD for your agents? I still don’t see
> the reason or value of displaying it.
>
>
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com<http://au.mc594.mail.yahoo.com/mc/compose?to=tanner.ezell@gmail.com>]
>
> *Sent:* Friday, December 25, 2009 3:34 PM
> *To:* Mike Olivere
> *Cc:* Cool Boy; cisco-voip at puck.nether.net<http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net>
> *Subject:* Re: [cisco-voip] CUCCX --- Session ID issue
>
>
>
> Perhaps not to you and your applications, however we have clients that use
> session ID for tracking purposes, for instance with Survey applications, or
> internal applications that agents use. It can be used to build a proper
> performance tracking and reporting metric.
>
> On Fri, Dec 25, 2009 at 11:02 AM, Mike Olivere <mikeeo at msn.com<http://au.mc594.mail.yahoo.com/mc/compose?to=mikeeo@msn.com>>
> wrote:
>
> Why do you want the session ID displayed on the CAD? It really doesn’t have
> any value. Also you need to use ECC data for it to be displayed on the CAD.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net<http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip-bounces@puck.nether.net>[mailto:
> cisco-voip-bounces at puck.nether.net<http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip-bounces@puck.nether.net>]
> *On Behalf Of *Cool Boy
> *Sent:* Friday, December 25, 2009 1:41 PM
> *To:* cisco-voip at puck.nether.net<http://au.mc594.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net>
> *Subject:* [cisco-voip] CUCCX --- Session ID issue
>
>
>
> Hi Guys,
>
>
>
> I am running CUCCX 7.x along with a web server. the requierment is wen an
> agent will answer the call, the web page shoudl open automaticaaly which
> will have session ID and user ID from CAD. Evrything is working fine ( when
> agents answer a call, a new web browser opens automaticaal with Agent ID)
> but session ID is not apearing on the web page. I have get contact info step
> but still not able to pass on the session ID to web server. Please help if
> you can
>
>
> ------------------------------
>
> See what's on at the movies in your area. Find out now<http://au.rd.yahoo.com/movies/mailtagline/*http:/au.movies.yahoo.com/session-times/>
> .
>
>
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>
>
>
>
> --
> Regards,
> Tanner Ezell
>
>
>
>
> --
> Regards,
> Tanner Ezell
>
>
> ------------------------------
> See what's on at the movies in your area. Find out now<http://au.rd.yahoo.com/movies/mailtagline/*http://au.movies.yahoo.com/session-times/>
> .
> -----Inline Attachment Follows-----
>
>
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>
> ------------------------------
> See what's on at the movies in your area. Find out now<http://au.rd.yahoo.com/movies/mailtagline/*http://au.movies.yahoo.com/session-times/>
> .
>

-- 
Regards,
Tanner Ezell
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