[cisco-voip] CUCCX --- Session ID issue

Mon Dec 28 13:02:04 EST 2009

We have 2 boxes (1 x box of CUCCX and 1 x box of Web Server). Web serer is running its own SQL database as well and will be used to generate reports. The requirement is when agent answers the call; the web page will open from this web serer. The web serer will require two things from the CUCCX ( Agents name and session ID or sequence number), The reasons to have these 2 things is, when the customer will generate the repots form both systems, they can match or find the records with SessionID or sequence number / Agent ID.

I am able to send the Agent ID or user name to web serer when an agent answers the calls, but session ID or Sequence number is missing. Any idea

--- On Sat, 26/12/09, Cool Boy <collboy80 at yahoo.com> wrote:

From: Cool Boy <collboy80 at yahoo.com>
Subject: Re: [cisco-voip] CUCCX --- Session ID issue
To: "'Tanner Ezell'" <tanner.ezell at gmail.com>, "Mike Olivere" <mikeeo at msn.com>
Cc: cisco-voip at puck.nether.net
Received: Saturday, 26 December, 2009, 8:37 PM

The reason to have session ID as they will have 2 reporting system ( 1 x CRS, 1 x Web server), so this uniquie ID 9 Session ID) shoudl be passwed on to web server, wihch will help to match the records in two databases. I am able to send pass on the user ID but having trouble to forward the session ID. At this tsage, when an agent answers the call, the compnay web page opens inside CAD along with date, user ID etc but the session ID is missing. this web page have differnet questions which agent will ask to the caller and submit the web pages after finising the call. So when he will submit the web pages, it will store on web server database. My customer woud like to make sure, that the session ID shoudl be same on both databases so they can genrate the reports and match the records on the basess of session ID. Any idea how to achive, Does the CRS genrate the session ID for each call and is the session ID unique through out the system?

--- On Sat, 26/12/09, Mike Olivere <mikeeo at msn.com> wrote:

From: Mike Olivere <mikeeo at msn.com>
Subject: RE: [cisco-voip] CUCCX --- Session ID issue
To: "'Tanner Ezell'" <tanner.ezell at gmail.com>
Cc: "'Cool Boy'" <collboy80 at yahoo.com>, cisco-voip at puck.nether.net
Received: Saturday, 26 December, 2009, 1:29 AM

I can see recording it or mapping the session ID to calling number in case the caller disconnects, but why would you ever want to display it to the agent.

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Friday, December 25, 2009 8:16 PM
To: Mike Olivere
Cc: Cool Boy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCCX --- Session ID issue

Me? No, we record the session ID, usually via an action when the user answers. Some clients have a setup that uses an intranet web application where we can pass the session ID to to it. Things of that nature. 

On Fri, Dec 25, 2009 at 4:37 PM, Mike Olivere <mikeeo at msn.com> wrote:

So you display the session ID on the CAD for your agents? I still don’t see the reason or value of displaying it. 

From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Friday, December 25, 2009 3:34 PM
To: Mike Olivere
Cc: Cool Boy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCCX --- Session ID issue

Perhaps not to you and your applications, however we have clients that use session ID for tracking purposes, for instance with Survey applications, or internal applications that agents use. It can be used to build a proper performance tracking and reporting metric.

On Fri, Dec 25, 2009 at 11:02 AM, Mike Olivere <mikeeo at msn.com> wrote:

Why do you want the session ID displayed on the CAD? It really doesn’t have any value. Also you need to use ECC data for it to be displayed on the CAD.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cool Boy
Sent: Friday, December 25, 2009 1:41 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCCX --- Session ID issue

Hi Guys,

I am running CUCCX 7.x along with a web server. the requierment is wen an agent will answer the call, the web page shoudl open automaticaaly which will have session ID and user ID from CAD. Evrything is working fine ( when agents answer a call, a new web browser opens automaticaal with Agent ID) but session ID is not apearing on the web page. I have get contact info step but still not able to pass on the session ID to web server. Please help if you can

See what's on at the movies in your area. Find out now. 

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip 

-- 
Regards,
Tanner Ezell 

-- 
Regards,
Tanner Ezell

See what's on at the movies in your area. Find out now.
-----Inline Attachment Follows-----

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

      __________________________________________________________________________________
See what's on at the movies in your area. Find out now: http://au.movies.yahoo.com/session-times/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20091228/83f27cf8/attachment.html>