[cisco-voip] Unity 5 - Call handlers for announcements

[Sean Walberg]

Thanks Bill,

I checked and it's set to "Recording". There's a recording there, too.

I think I'll just delete this handler and recreated it.

Sean

On Sat, Jan 31, 2009 at 9:47 AM, Bill Talley <btalley at gmail.com> wrote:

> Check the standard greeting page for that call hander and verify the radio
> button to play the greeting is ticked.  It sounds like the radio button to
> play the system greeting is ticked.
>
>
> On 1/30/09, Sean Walberg <sean at ertw.com> wrote:
>>
>> Thanks Scott,
>>
>> There's no call routing rule associated with this.  At the subscriber
>> level, I have a blank greeting and then "After greeting, send caller to call
>> handler -> Attempt transfer for MBCKND Special Announcement".
>>
>> That call handler provides a menu, pressing 1 takes them to another call
>> handler that plays a greeting and waits for a digit. Digits from there take
>> the caller to other handlers, such as 1 for the primetime lineup, which
>> prompts for a digit from 1-5 corresponding with the day. Each day is a
>> separate call handler. Only the call handler associated with #4, Thursday,
>> goes to VM, all the others play the greeting properly.
>>
>> Sean
>>
>> On Fri, Jan 30, 2009 at 2:36 PM, Scott Voll <svoll.voip at gmail.com> wrote:
>>
>>> Check your call routing rule and see if the others are set that way and
>>> that one is missing a rule.
>>>
>>> scott
>>>
>>>
>>>
>>>   On Fri, Jan 30, 2009 at 11:24 AM, Sean Walberg <sean at ertw.com> wrote:
>>>
>>>
>>>>  The voice mail coverage path of one of my office's front desk goes to
>>>> a Unity call handler, playing a message like "press 1 for the programming
>>>> lineup, 2 for the news desk, etc". Callers eventually get to a menu along
>>>> the lines of "press 1 for Monday, 2 for tuesday", and so forth.
>>>>
>>>> Each of these handlers is a greeting, which plays the message, then
>>>> kicks the caller back to the menu.
>>>>
>>>> This works great, except for the Thursday handler. When the caller
>>>> selects the Thursday option, they get a message saying "the user at
>>>> extension 103 is not available, please leave a message" (103 is the
>>>> extension I have given the handler, as someone updates the greeting
>>>> periodically through Unity Greeting Admin).  Then, the distribution list
>>>> that owns the handler gets a voicemail.
>>>>
>>>> I've gone through all the settings and the handler looks just the same
>>>> as the other handlers that happily play the greeting. Only the "Standard"
>>>> greeting is enabled. There is a greeting (I can play it through my
>>>> computer), and it is selected as active.
>>>>
>>>> Any clues as to what I should be looking for?
>>>>
>>>> Thanks,
>>>>
>>>> Sean
>>>>
>>>> --
>>>> Sean Walberg <sean at ertw.com>    http://ertw.com/
>>>>
>>>>
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>>>>
>>>>
>>>
>>
>>
>> --
>> Sean Walberg <sean at ertw.com>    http://ertw.com/
>>
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>>
>


-- 
Sean Walberg <sean at ertw.com>    http://ertw.com/
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