[cisco-voip] Contact Center Products - IPCC / ARC ??

[Sam Hall]

Hi 

We are currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express 
v4.05.  There are obvious limitations to IPCC Express i.e 
flexibility/usability/functionality, therefore can anyone recommend a good 
alternative to IPCC Express - not freeware/Linux? 

We run two small queues and are looking to expand to include more queues.

The current requirements must be considered which I am sure most products 
will be able to do:

- Queuing
- Wallboard and stats
- Ability to set temporary recordings i.e major outages
- Backup to work via CMv6 huntgroup
- Call recording

Is there a product that can do all the above in one?  I am told ARC is a 
good product and would be able to do the above apart from call recording 
which could be done by using another product Witness.  What about IPCC 
Enterprise? 

If possible we would virtulise rather than use additional hardware.

Also are there products that do not require additional costs per 
queue/user etc?

Thanks in advance

Sam
----
Sam Hall
Robert Wiseman & Sons
Ext: 6655
Tel: +44 (0)1355 270655
samhall at wiseman-dairies.co.uk
www.wiseman-dairies.co.uk
159 Glasgow Road, East Kilbride, Glasgow, G74 4PA

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