[cisco-voip] Contact Center Products - IPCC / ARC ??

Ed Leatherman ealeatherman at gmail.com
Wed Feb 4 09:49:43 EST 2009

Hi Sam,

Depending on the particulars, UCCX can do all those. What limitations are
you running into with it (just curious)?

I've got a regional campus using ARC and they are pretty happy with it so
far. They aren't doing wallboards or recording though.

On Wed, Feb 4, 2009 at 5:42 AM, Sam Hall <SamHall at wiseman-dairies.co.uk>wrote:

> Hi
> We are currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express
> v4.05.  There are obvious limitations to IPCC Express i.e
> flexibility/usability/functionality, therefore can anyone recommend a good
> alternative to IPCC Express - not freeware/Linux?
> We run two small queues and are looking to expand to include more queues.
> The current requirements must be considered which I am sure most products
> will be able to do:
> - Queuing
> - Wallboard and stats
> - Ability to set temporary recordings i.e major outages
> - Backup to work via CMv6 huntgroup
> - Call recording
> Is there a product that can do all the above in one?  I am told ARC is a
> good product and would be able to do the above apart from call recording
> which could be done by using another product Witness.  What about IPCC
> Enterprise?
> If possible we would virtulise rather than use additional hardware.
> Also are there products that do not require additional costs per queue/user
> etc?
> Thanks in advance
> Sam
> ----
> Sam Hall
> Robert Wiseman & Sons
> Ext: 6655
> Tel: +44 (0)1355 270655
> samhall at wiseman-dairies.co.uk
> www.wiseman-dairies.co.uk
> 159 Glasgow Road, East Kilbride, Glasgow, G74 4PA

Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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