[cisco-voip] Contact Center Products - IPCC / ARC ??

[Scott Voll]

Sam--

I'm also interested in what problems you are having with UCCx?

UCC Enterprise is going to be WAY OVER KILL.

we use both Arc and UCCx.  Personally for me, it depends on the applicatiion
you are using each software for as to what I would use each for.

Both are good applicatiions for what they are designed for.  Ii've never
side by sided the price so I guess I don't have that. but if I remember
correctly UCCx is just the server license then agents.  and you get two
ports for each agent you license.  Thus, for a call center it works pretty
well. I have 4 call centers running off my UCCx. and three receptionist
queues on ARC.

Scott

On Wed, Feb 4, 2009 at 6:49 AM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> Hi Sam,
>
> Depending on the particulars, UCCX can do all those. What limitations are
> you running into with it (just curious)?
>
> I've got a regional campus using ARC and they are pretty happy with it so
> far. They aren't doing wallboards or recording though.
>
>
> On Wed, Feb 4, 2009 at 5:42 AM, Sam Hall <SamHall at wiseman-dairies.co.uk>wrote:
>
>>
>> Hi
>>
>> We are currently migrating from CMv4.1.2 to CMv6.1.3 and run IPCC Express
>> v4.05.  There are obvious limitations to IPCC Express i.e
>> flexibility/usability/functionality, therefore can anyone recommend a good
>> alternative to IPCC Express - not freeware/Linux?
>>
>> We run two small queues and are looking to expand to include more queues.
>>
>> The current requirements must be considered which I am sure most products
>> will be able to do:
>>
>> - Queuing
>> - Wallboard and stats
>> - Ability to set temporary recordings i.e major outages
>> - Backup to work via CMv6 huntgroup
>> - Call recording
>>
>> Is there a product that can do all the above in one?  I am told ARC is a
>> good product and would be able to do the above apart from call recording
>> which could be done by using another product Witness.  What about IPCC
>> Enterprise?
>>
>> If possible we would virtulise rather than use additional hardware.
>>
>> Also are there products that do not require additional costs per
>> queue/user etc?
>>
>> Thanks in advance
>>
>> Sam
>> ----
>> Sam Hall
>> Robert Wiseman & Sons
>> Ext: 6655
>> Tel: +44 (0)1355 270655
>> samhall at wiseman-dairies.co.uk
>> www.wiseman-dairies.co.uk
>> 159 Glasgow Road, East Kilbride, Glasgow, G74 4PA
>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
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>
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