[cisco-voip] B-ACD on Call Manager Express

[Konstantin Dimitrovski]

I’ve been trying to setup a B-ACD on CUCME but with no success so far:

Right now I have the following config: 

application
  package english flash:
  !
  service queue flash:app-b-acd-2.1.2.2.tcl
  paramspace spanish index 1
  param queue-len 10
  param aa-hunt1 111
  param aa-hunt2 112
  param queue-manager-debugs 1
  param number-of-hunt-grps 2
  !
  service aa flash:app-b-acd-aa-2.1.2.2.tcl
  paramspace spanish language es
  param number-of-hunt-grps 2
  param menu-timeout 6
  param dial-by-extension-option 3
  param handoff-string aa
  paramspace spanish location flash:
  param max-time-vm-retry 2
  param max-extension-length 3
  param aa-pilot 5511739
  param second-greeting-time 60
  param welcome-prompt _bacd_welcome.au
  paramspace spanish index 1
  param call-retry-timer 15
  param max-time-call-retry 600
  param voice-mail 3001
  param service-name queue
  !


dial-peer voice 2501 voip
 service aa
 destination-pattern 5511739
 session target ipv4:10.0.0.10
 incoming called-number 5511739
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
!



The reason that I use spanish is the following:

novaPBX#sh call application voice summary 

 SERVICES (standalone applications):
  name                      type            description

  dsapp                     C Script        builtin:DSESS_Service.C  
  ipsla-responder           Tcl Script      builtin:app_test_rcvr_script.tcl  
  clid_authen               Tcl Script      builtin:app_clid_authen_script.tcl  
  clid_col_npw_npw          Tcl Script      builtin:app_clid_col_npw_npw_script.tcl  
  AFW_THIRD_PARTY_CC        C Script        builtin::Third_Party_CC_Service.C  
  CALLIndSs_SErviCe         C Script        builtin:CallIndSs_Service.C  
  Default                   C Script        builtin:Session_Service.C  
  CTAPP                     C Script        builtin:CallTreatment_Service.C  
  clid_authen_col_npw       Tcl Script      builtin:app_clid_authen_col_npw_script.tcl  
  fax_hop_on                Tcl Script      builtin:app_fax_hop_on_script.tcl  
  ipsla-testcall            Tcl Script      builtin:app_test_place_script.tcl  
  app-b-acd-aa              Tcl Script      builtin:app_b_acd_aa_script.tcl  
  clid_authen_npw           Tcl Script      builtin:app_clid_authen_npw_script.tcl  
  session                   Tcl Script      builtin:app_session_script.tcl  
  app-b-acd                 Tcl Script      builtin:app_b_acd_script.tcl  
  clid_authen_collect       Tcl Script      builtin:app_clid_authen_collect_script.tcl  
  clid_col_npw_3            Tcl Script      builtin:app_clid_col_npw_3_script.tcl  
  DEFAULT.C.OLD             CCAPI           Obsolete system session application
  lib_off_app               CCAPI           Libretto Offramp

 PACKAGES:
  name                      type            description

  tcl20base                 C Script        builtin:tcl20base_package.C  
  media                     C Script        builtin:package_media.C  
 >>>> english                                   flash: Loading... <<<<<<<<<<<
  vxmlbase                  C Script        builtin:vxmlbase_package.C  
  destination               C Script        builtin:Destination.C  
  appcommon                 C Script        builtin:AppCommon.C  
  medianeg                  C Script        builtin:MediaNeg.C  
  mpconf                    C Script        builtin:MPConf.C  
  httpios                   C Script        builtin:package_httpios.C  
  callsetup                 C Script        builtin:CallSetup.C  
  session_xwork             C Script        builtin:Session_XWork.C  
>>>>>>>>>  chinese                   C Script        builtin:package_chinese.C  <<<<<<<<
  MRCPV2Module              C Script        builtin:MRCPV2Module.C  
  callfeature               C Script        builtin:CallFeature.C  
  consult                   C Script        builtin:Consult.C  
  deviceControl             C Script        builtin:Dev_ctrlSession.C  
  ThirdPartyCC              C Script        builtin:Third_Party_CC.C  
  tclmodule                 C Script        builtin:TclModule.C  
  consultresp               C Script        builtin:ConsultResp.C  
  CallXfor                  C Script        builtin:CallXfor.C  
  tclcore                   C Script        builtin:tclcore_package.C  
  vxmlmodule                C Script        builtin:VxmlModule.C  
  callindss                 C Script        builtin:CallIndSs.C  
>>>>  spanish                   C Script        builtin:package_spanish.C   <<<<
  digitcollect              C Script        builtin:DigitCollect.C  


As you can see the english package is still loading, and everytime I try to execute the no package english flash: command, the router reboots and doesn't accept it. 


The B-ACD script is loading when I call the aa-pilot number and is continuously running, as I can see that from:
 debug voip application tclcommands. 

When I use:
 debug voip application script

the last debug line is

 :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++


The call is connected but I hear nothing and doesn't respond to and digit input. 


Any ideas?



Thanks in advance for the help, 
	 
-- 
Konstantin Dimitrovski
IT System Engineer
NEOCOM
Republic of Macedonia
Phone:  (+389 2) >>55 11 200<<; 24 02 100
        (+389 2) >>55 11 217<<; 24 02 117
Fax:    (+389 2) >>55 11 299<<; 24 65 236
konstantin.dimitrovski at neocom.com.mk
www.neocom.com.mk