[cisco-voip] Tone On Hold for a conference bridge system

[Peter Slow]

How is this PBX connected to your callmanager system; what kind of
gateway (h.323 / MGCP) do you use to to connect to it, or is it via
IP? The timer does not affect all types of gateway devices, and you
will still hear a beep when the call is initially placed on hold.

The most common way and serest-to-work way to do this is to actually
set up multicast music on hold between callmanager and the held
device. Leave multicast routing disabled in your network, or configure
an ACL to block the mcast group for MoH to this device (derived from a
combination of, source server, sourcec ID and codec chosen) so that
the mcast traffic doesnt get to the held device - the result is
silence on hold.

I can describe the steps in more detail for you if you're interested.

Restarting the ccm service coudl potentially be required for your
change, but the help docs /webpage should tell you if this is
necessary. if this doesn't work for you, i recommend trying ti the way
i described.

-Peter

On Wed, Feb 11, 2009 at 10:43 AM, Micah Bennett <mbennett at als-xtn.com> wrote:
> Hello all
>
> We have an older PBX system that we are using as a conference bridge.  It
> has the ability to easily configure groups of incoming ports that will be
> linked together.  Anyway, its been working fine.  My only issue is that when
> someone calls into the conf bridge and puts the call on hold the rest of the
> callers hear the "beep beep beep" Tone on hold every 10 seconds.
>
> I found the below information in the Cisco docs regarding some settings
> where I can disable the ToH, but I have a question.  After I change the
> timer do I need to restart that server or the service for that to take
> effect?  I have it changed to 200000 right now but it did not change
> anything.  I am thinking a reset may be needed to implement it.
>
> If a reset of the service is needed, is this something that can be done
> anytime or best reserved for the maintenance window?
>
> Q. How do I disable Tone on Hold (ToH)?
>
>     A. Complete these steps in order to disable ToH:
>
>        1. Go to the Cisco CallManager Administration page.
>
>        2. Choose Service > Service Parameters.
>
>        3. Choose CallManager IP as the Server and Cisco CallManager as the
> Service.
>
>        4. Go to the Clusterwide Parameters (Device - General) section on the
> Service Parameters configuration page.
>
>        5. Change the value of the Tone On Hold Timer to 2000000 seconds and
> click Update.
>
>
>
>     A. This parameter specifies the number of seconds between every two hold
> tones that are played when a call is put on hold. For non-MGCP-based
> devices, if this value is 0, the held device plays the hold tone only one
> time when the caller is put on hold. If the value is 200000, no hold tone
> plays. Otherwise, the held device plays the hold tone every so many seconds
> (specified by this value) repeatedly. If the specified value is less than 5
> seconds, the device raises it to 5 seconds. For MGCP-based devices, the hold
> tone is disabled if this value is 0 or 200000. Any other value enables the
> hold tone on MGCP-based devices when the caller is put on hold.
>
> Micah Bennett
>
> Telecommunications Admin
>
> Active Outdoors
>
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