[cisco-voip] Unity 5.0(1) with Exchange, TUI warns about almost full mailbox

Pat Hayes pat-cv at wcyv.com
Thu Feb 12 11:16:16 EST 2009

You can't turn those notifications off. Unity doesn't have any
separate quotas configured in it, it only goes by what you have
configured in Exchange, this behavior is the same across 4.x and 5.x.
Sounds like it is time to start checking mailbox sizes and quotas.
Messages left in 'deleted items' are a common cause of confusion in
this department, they still count toward your overall mailbox size. It
is also possible that Unity is caching some bad quota data in SQL.

Check out this white paper, it was written for 4.x but still applies.
It goes into all the nitty-gritty for how and where Unity checks for
quota information:


On Wed, Feb 11, 2009 at 5:21 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> How do I turn off the TUI warning that your inbox is almost full for UM?
>  I’m receiving several complaints about this even from people that have had
> UM for a while.  It seems to have a lower setting tin 5.0(1) versus 4.0(5)
> and a lot of people are getting annoyed since it forces them to listen to
> this message every time before they can get to their messages.
> In Exchange we allow them to receive emails regardless of size, but prohibit
> send after your mailbox gets too big -jason
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