[cisco-voip] Microsoft Voicemail vs Unity Voicemail

Wed Feb 18 14:01:27 EST 2009

Does the MS version have the voice recognition included in Unity connection?  I could see that being really useful in production...

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Wednesday, February 18, 2009 1:51 PM
To: Eric Isakson
Cc: cisco-voip at puck.nether.net; Tkachuk,Birni
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

Like I said, Call Handlers, etc.

On Wed, Feb 18, 2009 at 10:46 AM, Eric Isakson <Eisakson at ogdenclinic.com> wrote:

You also lose a few Unity features that are sometimes taken for granted.  One that comes to mind is the ability for a individual subscribers to have a TUI menu for their mailbox.  E.g. press 0 to dial a receptionist directly from the mailbox greeting.  AFAIK, MS doesn't have that kind of functionality yet.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Wednesday, February 18, 2009 11:40
To: Tkachuk,Birni
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

It is definately something I've been kicking around for some time.  I just haven't yet pulled the trigger.

I have Exchange 2k7 UM installed at one of my School Districts and they love it (but they also have never had unity).  The have a great voice portal which they love.  they have true UM.  Negitves are lack of Call handlers and the such.

I have a SLA with MS for pretty much all Enterprise OS / Apps and it would not cost use much at all.  I've been totally frustrated with Cisco on their pricing structure for smartnet / subscriptions.  I'm paying more for my Unity server in contract then my CM cluster.

budgets get any tighter and it may just push me over the top.  We already use OCS for IM / Presence, and I'm working on integrating CM into it.  I think I could see us going to Excheange 2k7 pretty easy.  I don't see coming off CM for Call Processing or UCCx for contact center, but Unity is pretty easy to flip a coin.  and it would get it off my plate and on to my Exchange / AD guys plate =)

Scott

2009/2/18 Tkachuk,Birni <birnit at nait.ca>

Has anyone thrown in the towel with Unity and opted out for the Microsoft Voicemail product.    We're aware of the work around with MWI.  What about interfacing with a Blackberry Enterprise Server?  

Birni Tkachuk

Voice Services Specialist 

Information Services

NAIT

11762 - 106 Street NW

Edmonton, Alberta  T5G 2R1

P 780.471.7532  F 780.491.3083  E birnit at nait.ca

www.nait.ca <http://www.nait.ca/> 

NAIT - An Institute of Technology Committed to Student Success

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