[cisco-voip] Microsoft Voicemail vs Unity Voicemail

Wed Feb 18 16:27:15 EST 2009

yeah, I noticed when I was on the *-users list that it was lots and lots of foreigners, presumably low-funding operations that couldn't or wouldn't fund for an enterprise VOIP solution 
(or even a real SMB one, as Jason points out)

Tim Reimers
Systems Analyst II
Information Technology Services
City of Asheville
70 Court Plaza
Asheville, NC 28801
phone - 828-259-5512
treimers at ashevillenc.gov <mailto:timreimers at ashevillenc.gov> 

________________________________

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Wednesday, February 18, 2009 4:06 PM
To: Matt Slaga (US); Lelio Fulgenzi; Tim Reimers
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

I wouldn't call it supportability, more of a neck to choke when you do have an urgent problem.  

Sending off a email and wait n pray or putting up a "bounty" to fix a bug isn't in our culture yet.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
Sent: Wednesday, February 18, 2009 4:02 PM
To: Lelio Fulgenzi; Tim Reimers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

Asterisk's biggest issue with corporate America is supportability.  I agree that some SMBs (focus on 'S') are moving that route because of 'packaged' solutions, but I have yet to see a medium to large company give it more than a cursory glance.  Once they see the support model (or lack thereof), they continue looking.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, February 18, 2009 3:27 PM
To: Tim Reimers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

Asterisk is another one they will have to worry about. More in the small business sector in the short/med term, but once they get scaling and high availability sorted out, it will be a challenger. And yes, as someone mentioned, it needs to be more user friendly. I think what you will find is that people will "sell" the front end and asterisk will continue to be free on the back end.

There are already asterisk appliances available. This will also make it a ripe product.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Tim Reimers" <treimers at ashevillenc.gov>
To: "Scott Voll" <svoll.voip at gmail.com>
Cc: cisco-voip at puck.nether.net
Sent: Wednesday, February 18, 2009 2:06:32 PM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

well, on the note of moving away from Unity

I'll ask the question:

Has anyone on the list considered or experimented with integrating Asterisk's IVR/voicemail/call handlers into UCM at any level?

I did a SIP trunk between an Asterisk server and a CCM 4.X server once and it worked quite handily to support a few wireless SIP phones.

I've never tried out the IVR capacities of Asterisk and just wondered if anyone found it to be usable?

I'd be interested to hear where people place Asterisk on the playing field now.

Tim Reimers

Systems Analyst II

Information Technology Services

City of Asheville

70 Court Plaza

Asheville, NC 28801

phone - 828-259-5512

treimers at ashevillenc.gov <mailto:timreimers at ashevillenc.gov> 

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Wednesday, February 18, 2009 1:40 PM
To: Tkachuk,Birni
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

It is definately something I've been kicking around for some time.  I just haven't yet pulled the trigger.

I have Exchange 2k7 UM installed at one of my School Districts and they love it (but they also have never had unity).  The have a great voice portal which they love.  they have true UM.  Negitves are lack of Call handlers and the such.

I have a SLA with MS for pretty much all Enterprise OS / Apps and it would not cost use much at all.  I've been totally frustrated with Cisco on their pricing structure for smartnet / subscriptions.  I'm paying more for my Unity server in contract then my CM cluster.

budgets get any tighter and it may just push me over the top.  We already use OCS for IM / Presence, and I'm working on integrating CM into it.  I think I could see us going to Excheange 2k7 pretty easy.  I don't see coming off CM for Call Processing or UCCx for contact center, but Unity is pretty easy to flip a coin.  and it would get it off my plate and on to my Exchange / AD guys plate =)

Scott

2009/2/18 Tkachuk,Birni <birnit at nait.ca>

Has anyone thrown in the towel with Unity and opted out for the Microsoft Voicemail product.    We're aware of the work around with MWI.  What about interfacing with a Blackberry Enterprise Server?  

Birni Tkachuk

Voice Services Specialist 

Information Services

NAIT

11762 - 106 Street NW

Edmonton, Alberta  T5G 2R1

P 780.471.7532  F 780.491.3083  E birnit at nait.ca

www.nait.ca <http://www.nait.ca/> 

NAIT - An Institute of Technology Committed to Student Success

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