[cisco-voip] UCCX Call Type Code for Reporting
Samuel Womack
womacksamuel at gmail.com
Wed Feb 18 18:31:07 EST 2009
Wondering how to go about Creating Codes an Agent would "input" when
having Handled a Call and "Wrapping it Up."
Need to input the Codes. But they need to put in what the call was
about.
Like 100 is product call,
200 is informational
300 is upset customer.
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