[cisco-voip] Supervisor desktop and agent monitoring-recording

[Jeff Ruttman]

Greetings,

 

While we have some agents already using Agent Desktop on Citrix, we now
have a request for an Agent Supervisor to be able to monitor and record
calls.  While I begin getting this all to work, does anyone know if a
supervisor agent with a pc will be able to monitor or record calls from
agents that run agent desktop on citrix with a thin client?

 

Thanks

Jeff

 

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