[cisco-voip] Supervisor desktop and agent monitoring-recording

[Tanner Ezell]

That depends on how the the application is working through Citrix (which I
am unsure of). If the application is able to capture packets from the phone,
then the software should allow for remote monitoring. Make sure to take into
consideration the requirements for remote monitoring such as NIC card
support (Intel's are well supported,
http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_tech_note09186a00801f42f9.shtml)
as well as the phone configuration(http://tannerezell.com/cisco/?p=27,
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
).

On Thu, Feb 19, 2009 at 6:53 AM, Jeff Ruttman <ruttmanj at carewisc.org> wrote:

>  Greetings,
>
>
>
> While we have some agents already using Agent Desktop on Citrix, we now
> have a request for an Agent Supervisor to be able to monitor and record
> calls.  While I begin getting this all to work, does anyone know if a
> supervisor agent with a pc will be able to monitor or record calls from
> agents that run agent desktop on citrix with a thin client?
>
>
>
> Thanks
>
> Jeff
>
>
>
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